# US 2022/0036359 A1 · Customer information registration apparatus

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- Number: US 2022/0036359 A1
- Document ID: US20220036359A1
- Status: Published application
- Kind: A1
- Application number: 17/278,747
- Filed: 2019-08-28
- Published: 2022-02-03
- Earliest claimed: 2018-09-26
- Assignees: NEC Corporation
- Applicants: NEC Corporation
- Inventors: Makoto IGARASHI
- Web page: https://patentgrep.com/patent/US20220036359A1

## CPC

- G06Q 20/4014: {Identity check for transactions}
- G06Q 20/206: {comprising security or operator identification provisions, e.g. password entry}
- G06Q 20/40145: {Biometric identity checks}
- G06V 10/74: Image or video pattern matching; Proximity measures in feature spaces
- G06V 20/52: Surveillance or monitoring of activities, e.g. for recognising suspicious objects (recognising microscopic objects G06V20/69)
- G06V 40/161: {Detection; Localisation; Normalisation}
- G06V 40/168: {Feature extraction; Face representation}
- G06Q 30/0201: Market modelling; Market analysis; Collecting market data
- G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06V: IMAGE OR VIDEO RECOGNITION OR UNDERSTANDING

## Abstract

A customer information registration apparatus includes: a matching unit configured to match face data of a customer based on image data acquired by a camera in a shop against face data stored in a storage unit; a storing unit configured to store face data which is not stored in the storage unit into the storage unit in a case where the matching by the matching unit fails; a behavior information acquisition unit configured to acquire behavior information according to a behavior in the shop of the customer; a condition determination unit configured to determine whether or not to delete the face data stored in the storage unit based on the behavior information acquired by the behavior information acquisition unit; and a deletion unit configured to delete the face data stored in the storage unit based on a result of the determination by the condition determination unit are provided.

## Claims

### Claim 1

A customer information registration apparatus comprising:
at least one memory configured to store instructions; and
at least one hardware processor configured to execute the instructions to:
match face data of a customer based on image data acquired by a camera in a shop against face data stored in a storage unit;
store face data which is not stored in the storage unit into the storage unit in a case where the matching fails;
acquire behavior information according to a behavior in the shop of the customer;
determine whether or not to delete the face data stored in the storage unit based on the acquired behavior information; and
delete the face data stored in the storage unit based on a result of the determination.

### Claim 2 (depends on 1)

The customer information registration apparatus according to claim 1, wherein the at least one hardware processor is configured to execute the instructions to determine whether or not to delete the face data stored in the storage unit based on whether or not it is determined from the behavior information that the customer intends to purchase a product or the customer has considered purchase of a product.

### Claim 3 (depends on 1)

The customer information registration apparatus according to claim 1, wherein the at least one hardware processor is configured to execute the instructions to determine whether or not to delete the face data stored in the storage unit based on whether or not the behavior of the customer indicated by the behavior information satisfies a predetermined determination condition.

### Claim 4 (depends on 3)

The customer information registration apparatus according to claim 3, wherein the at least one hardware processor is configured to execute the instructions to determine to delete the face data stored in the storage unit in a case where the behavior of the customer indicated by the behavior information does not satisfy the predetermined determination condition.

### Claim 5 (depends on 1)

The customer information registration apparatus according to claim 1, wherein the at least one hardware processor is configured to execute the instructions to determine whether or not to delete the face data stored in the storage unit based on whether or not a value according to the behavior of the customer indicated by the behavior information exceeds a predetermined weight threshold value.

### Claim 6 (depends on 5)

The customer information registration apparatus according to claim 5, wherein the at least one hardware processor is configured to execute the instructions to determine to delete the face data stored in the storage unit in a case where the value according to the behavior of the customer in the shop indicated by the behavior information is equal to or less than the weight threshold value.

### Claim 7 (depends on 1)

The customer information registration apparatus according to claim 1, wherein the at least one hardware processor is configured to execute the instructions to compare values between customers calculated for the respective customers according to the behavior of the customer in the shop indicated by the behavior information, and determine whether or not to delete the face data stored in the storage unit based on a result of the comparison.

### Claim 8 (depends on 1)

The customer information registration apparatus according to claim 1, wherein the at least one hardware processor is configured to execute the instructions to:
acquire the behavior information and also acquire ancillary information, the ancillary information being statistical data which does not identify an individual customer in a shooting site of the camera; and
delete the face data stored in the storage unit and also delete information resulting from a person to delete from the ancillary information.

### Claim 9 (depends on 1)

The customer information registration apparatus according to claim 1, wherein the at least one hardware processor is configured to execute the instructions to perform given output according to a result of the determination.

### Claim 10 (depends on 1)

The customer information registration apparatus according to claim 1, wherein the at least one hardware processor is configured to execute the instructions to acquire the behavior information based on the image data acquired by the camera.

### Claim 11

A customer information registration method executed by a customer information registration apparatus including a storage unit, the method comprising:
matching face data of a customer based on image data acquired by a camera in a shop against face data stored in the storage unit;
storing face data which is not stored in the storage unit into the storage unit in a case where the matching fails;
acquiring behavior information according to a behavior in the shop of the customer;
determining whether or not to delete the face data stored in the storage unit based on the acquired behavior information; and
deleting the face data stored in the storage unit based on a result of the determination.

### Claim 12

A non-transitory computer-readable recording medium having a program recorded thereon, the program comprising instructions for causing a customer information registration apparatus including a storage unit to realize:
a matching unit configured to match face data of a customer based on image data acquired by a camera in a shop against face data stored in a storage unit;
a storing unit configured to store face data which is not stored in the storage unit into the storage unit in a case where the matching by the matching unit fails;
a behavior information acquisition unit configured to acquire behavior information according to a behavior in the shop of the customer;
a condition determination unit configured to determine whether or not to delete the face data stored in the storage unit based on the behavior information acquired by the behavior information acquisition unit; and
a deletion unit configured to delete the face data stored in the storage unit based on a result of the determination by the condition determination unit.

### Claim at position 13

-14. (canceled)