# US 2022/0036285 A1 · Intelligent user interface and application for operations management > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 2022/0036285 A1 - Document ID: US20220036285A1 - Status: Published application - Kind: A1 - Application number: 17/503,825 - Filed: 2021-10-18 - Published: 2022-02-03 - Earliest claimed: 2017-07-31 - Assignees: United Parcel Service of America, Inc. - Applicants: United Parcel Service of America, Inc. - Inventors: Christopher Bryant Halioris; Paul Overstreet; Brandon Scott Pry; Balakrishna Subramaniam - Web page: https://patentgrep.com/patent/US20220036285A1 ## CPC - G06Q 10/063114: {Status monitoring or status determination for a person or group} - G06F 3/04842: Selection of displayed objects or displayed text elements (G06F3/0482 takes precedence) - G06Q 10/08: Logistics, e.g. warehousing, loading or distribution; Inventory or stock management - G06Q 10/1091: Recording time for administrative or management purposes - G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR - G06F: ELECTRIC DIGITAL DATA PROCESSING (computer systems based on specific computational models G06N) ## Abstract A first feature is displayed within a first view of a user interface. A first selection of the first feature is configured to display a first set of identifiers corresponding to one or more tasks. A second feature is displayed within the first view of the user interface. A second selection of the second feature is configured to display a second set of identifiers corresponding to a set of workers. Each worker of the set of workers is associated with the one or more tasks and a first time that the one or more tasks are scheduled to be completed by. A set of status indicators are displayed. Each status indicator of the set of status indicators indicates whether the one or more tasks have been completed by the first time for the each worker of the set of workers based at least in part on the associating. ## Claims ### Claim 1 A computer-implemented method comprising: associating each worker of a set of workers with one or more tasks that are scheduled to be completed by a first time; determining whether the each worker of the set of workers has completed the one or more tasks by the first time; based at least in part on the determining whether the each worker of the set of workers has completed one or more tasks by the first time, generating at least one score indicative of an impact on an entity as a result of the each worker completing or not completing the one or more tasks by the first time; and causing display of the at least one score on a first view of a user interface. ### Claim 2 (depends on 1) The computer-implemented method of claim 1, wherein the at least one score includes a score indicating a cost saved for the entity based on the set of workers completing or not completing the one or more tasks by the first time. ### Claim 3 (depends on 1) The computer-implemented method of claim 1, wherein the at least one score includes a customer score indicating whether one or more customer needs were met in engaging in the one or more tasks. ### Claim 4 (depends on 1) The computer-implemented method of claim 1, further comprising generating an overall effectiveness score based at least in part on a customer score indicating whether one or more customer needs were met in engaging in the one or more tasks, wherein the overall effectiveness score is further based on a financial score that indicates a cost saved for an entity based on the set of workers completing or not completing the one or more tasks by the first time. ### Claim 5 (depends on 4) The computer-implemented method of claim 4, wherein the overall effectiveness score is based at least in part on obtaining a plurality of sensor readings derived from a plurality of sensors: on a delivery vehicle, on a wearable device of a user, and on one or more worker tools. ### Claim 6 (depends on 1) The computer-implemented method of claim 1, further comprising: causing display of an internal process score indicating how effective a process was for completing the one or more tasks; and causing display of a people score indicating whether individuals are performing a task correctly and are spending enough time on the one or more tasks. ### Claim 7 (depends on 1) The computer-implemented method of claim 1, wherein the determining is based on an inference of one or more sensors, and wherein the one or more sensors include a beacon located on a container and one or more accelerometers on a conveyor. ### Claim 8 An apparatus comprising at least one processor and at least one memory storing computer program code, wherein the at least one memory and the computer program code is configured to, with the at least one processor, cause the apparatus to: associate each worker of a set of workers with one or more tasks that are scheduled to be completed by a first time; determine whether the each worker of the set of workers has completed the one or more tasks by the first time; based at least in part on the determining whether the each worker of the set of workers has completed one or more tasks by the first time, generate at least one score indicative of an impact on an entity as a result of the each worker completing or not completing the one or more tasks by the first time; and cause display of the at least one score on a first view of a user interface. ### Claim 9 (depends on 8) The apparatus of claim 8, wherein the at least one score includes a customer score indicating whether one or more customer needs were met in engaging in the one or more tasks. ### Claim 10 (depends on 8) The apparatus of claim 8, wherein the apparatus is further caused to generate an overall effectiveness score based at least in part on a customer score indicating whether one or more customer needs were met in engaging in the one or more tasks, wherein the overall effectiveness score is further based on a financial score that indicates a cost saved for an entity based on the set of workers completing or not completing the one or more tasks by the first time. ### Claim 11 (depends on 10) The apparatus of claim 10, wherein the overall effectiveness score is based at least in part on obtaining a plurality of sensor readings derived from a plurality of sensors: on a delivery vehicle, on a wearable device of a user, and on one or more worker tools. ### Claim 12 (depends on 8) The apparatus of claim 8, wherein the apparatus is further caused to: cause display of an internal business process score indicating how effective a process was for completing the one or more tasks; and cause display of a people score indicating whether individuals are performing a task correctly and are spending enough time on the one or more tasks. ### Claim 13 (depends on 8) The apparatus of claim 8, wherein the determining is based on an inference of one or more sensors, and wherein the one or more sensors include a beacon located on a container and one or more accelerometers on a conveyor. ### Claim 14 A computer program product comprising at least one non-transitory computer-readable storage medium having computer-executable program code instructions stored therein, the computer-executable program code instructions comprising program code instructions configured to, when executed by a processor of a computing system, cause the computing system to: associate each worker of a set of workers with one or more tasks that are scheduled to be completed by a first time; determine whether the each worker of the set of workers has completed the one or more tasks by the first time; based at least in part on the determining whether the each worker of the set of workers has completed one or more tasks by the first time, generate at least one score indicative of an impact on an entity as a result of the each worker completing or not completing the one or more tasks by the first time; and cause display of the at least one score on a first view of a user interface. ### Claim 15 (depends on 14) The computer program product of claim 14, wherein the at least one score includes a financial score indicating a cost saved for the entity based on the set of workers completing or not completing the one or more tasks by the first time. ### Claim 16 (depends on 14) The computer program product of claim 14, wherein the at least one score includes a customer score indicating whether one or more customer needs were met in engaging in the one or more tasks. ### Claim 17 (depends on 14) The computer program product of claim 14, wherein the program instructions further cause the computing system to generate an overall effectiveness score based at least in part on a customer score indicating whether one or more customer needs were met in engaging in the one or more tasks, wherein the overall effectiveness score is further based on a financial score that indicates a cost saved for an entity based on the set of workers completing or not completing the one or more tasks by the first time. ### Claim 18 (depends on 17) The computer program product of claim 17, wherein the overall effectiveness score is based at least in part on obtaining a plurality of sensor readings derived from a plurality of sensors: on a delivery vehicle, on a wearable device of a user, and on one or more worker tools. ### Claim 19 (depends on 14) The computer program product of claim 14, wherein the program instructions further cause the computing system to: cause display of an internal business process score indicating how effective a process was for completing the one or more tasks; and cause display of a people score indicating whether individuals are performing a task correctly and are spending enough time on the one or more tasks. ### Claim 20 (depends on 14) The computer program product of claim 14, wherein the determining is based on an inference of one or more sensors, and wherein the one or more sensors include a beacon located on a container and one or more accelerometers on a conveyor.