Handling of Preemptive Responses to Users of a Communication Network

A response handling arrangement for handling responses to users of a communication network, the response handling arrangement comprising:

• a response prioritizing device having processing circuitry;
• memory containing instructions executable by the processing circuitry whereby the response prioritizing device is operative to:
• obtain event data and/or status data in the communication network concerning a user, the obtaining being triggered by the user initiating a connection to a response device of the communication network;
• apply the event data and/or status data in a response selecting model of a trained machine learning module;
• and
• obtain an indication of a type of response to the user from the response selecting model of the trained machine learning module based on the applied event data and/or status data for allowing a real-time response of the response type to be made to the user by the response device.

A method for handling responses to users of a communication network, the method being performed in a response handling arrangement and comprising:

• obtaining event data and/or status data in the communication network concerning a user, the obtaining being triggered by the user initiating a connection to a response device of the communication network;
• applying the event data and/or status data in a response selecting model of a trained machine learning module;
• and
• obtaining an indication of a type of response from the response selecting model of the trained machine learning module based on the applied event data and/or status data for allowing a real-time response of the response type to be made to the user by the response device.

A non-transitory computer readable recording medium storing a computer program product for handling responses to users of a communication network, the computer program product comprising program instructions which, when run on processing circuitry of a response handling arrangement, causes the response handling arrangement to:

• obtain event data and/or status data in the communication network concerning a user, the obtaining being triggered by a user initiating a connection to a response device of the communication network;
• apply the event data and/or status data in a response selecting model of a trained machine learning module;
• and
• obtain an indication of a type of response from the response selecting model of the trained machine learning module based on the applied event data and/or status data for allowing a real-time response of the response type to be made to the user by the response device.

A communication network, comprising:

• a response handling arrangement for handling responses to users of the communication network, the response handling arrangement comprising:
• a response prioritizing device having processing circuitry;
• memory containing instructions executable by the processing circuitry whereby the response prioritizing device is operative to:
• obtain event data and/or status data in the communication network concerning a user, the obtaining being triggered by the user initiating a connection to a response device of the communication network;
• apply the event data and/or status data in a response selecting model of a trained machine learning module;
• and
• obtain an indication of a type of response to the user from the response selecting model of the trained machine learning module based on the applied event data and/or status data for allowing a real-time response of the response type to be made to the user by the response device.