Unified Agent Framework including Push-Based Discovery and Real-Time Diagnostics Features

A system comprising:

• persistent storage including an operational database representing operational characteristics of a plurality of endpoint devices disposed within a managed network;
• and
• a proxy server configured to relay operational information between the plurality of endpoint devices and the operational database, wherein respective monitoring agents are disposed within each of the endpoint devices, wherein the respective monitoring agents are software applications executing on the endpoint devices and configured to communicate by way of the proxy server, and wherein the proxy server contains one or more processors configured to execute program instructions that perform operations including:
• receiving an operational request for real-time operational information of an endpoint device of the plurality of endpoint devices;
• transmitting, to a monitoring agent disposed within the endpoint device, the operational request;
• receiving, from the monitoring agent, an operational payload, wherein the operational payload includes:
• a processor utilization of the endpoint device, a memory utilization of the endpoint device, and a list of software applications executing on the endpoint device, wherein the list of software applications executing on the endpoint device includes processor utilization and memory utilization of each of the software applications;
• and
• in response to receiving the operational payload, transmitting, by the proxy server, the operational payload to the operational database, wherein reception of the operational payload causes the operational database to store at least part of the operational payload.

A computer-implemented method comprising:

• receiving, by a proxy server and from an endpoint device associated with a managed network, a register message identifying that the endpoint device seeks to establish a registration with the proxy server and is configured to carry out agent-based discovery relating to a configuration of the endpoint device and software applications installed on the endpoint device;
• transmitting, by the proxy server and to the endpoint device, an acceptance of the registration;
• receiving, by the proxy server and from a discovery agent disposed within the endpoint device, a discovery payload, wherein the discovery agent is a software application executing on the endpoint device and configured to communicate by way of the proxy server, wherein the discovery payload includes:
• the configuration of the endpoint device and information regarding one or more of the software applications installed on the endpoint device, wherein the proxy server did not request the discovery payload, and wherein reception of the discovery payload was caused by the discovery agent checking a pre-determined payload transmission schedule during boot or initiation procedures and determining that the pre-determined payload transmission schedule indicates that the discovery payload is to be transmitted;
• and
• in response to receiving the discovery payload, transmitting, by the proxy server and to a configuration management database (CMDB), the discovery payload, wherein the CMDB represents devices and software applications disposed within the managed network and relationships therebetween, and wherein reception of the discovery payload causes the CMDB to store at least part of the discovery payload.