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US 2022/0029938 A1Published application
Systems and methods for distributed electronic communication and configuration
AssigneeCordial Experience, Inc.
InventorsAdam GILLESPIE, Chris MCGREAL, Daniel SMITH
Life of this patent
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Abstract
A system, comprising: at least one hardware processor; at least one executable software module that, when executed by the hardware processor, performs operations comprising: detecting a first event associated with a contact; in response to detecting the first event: collecting environment data associated with the first event; selecting a first of a plurality of actions based at least in part on the environment data; and performing the first action.
Claims10
A communications platform, comprising:
- at least one hardware processor;
- a database configured to store profile data for a plurality of contacts, a plurality of audience filters, and a plurality of triggered messaging processes;
- at least one executable software module that, when executed by the hardware processor, performs operations comprising:
- presenting a user interface to a user, the user interface configured to allow the user to define a plurality of supplemental events associated with the user's interaction with the platform or communications generated by the platform;
- detecting one of the plurality of supplemental events associated with the plurality of contacts, which are remote from the platform;
- for each of the plurality of events, when an event is detected:
- collecting environment data associated with the event;
- correlating the environment data and detected supplemental data;
- configuring one of the stored triggered messaging process that defines a plurality of actions based on the detected supplemental data and based on the correlation between such data and the environment data;
- and
- performing the plurality of actions defined by the configured triggered message process.
8 more elements
Dependencies are inferred from the claim text.