Method for near-real-time communicating negative user experience of users interacting with a website
AssigneeContent Square SAS
InventorsRyad ZENINE, Vincent COLOMBET
Life of this patent
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Abstract
A system and method for near-real-time communicating negative user experience of users interacting with a website are provided. The method includes identifying at least one interaction pattern by analyzing an in-page interaction information of a user interacting with at least one page of the website; computing a user experience score for each of the at least one identified interaction pattern; generating an alert indicating that the user experience score determined for a respective identified interaction pattern demonstrates a negative user experience; and sending the alert immediately upon identifying the interaction pattern demonstrating a negative user experience.
Claims20
A method for near-real-time communicating negative user experience of users interacting with a website, comprising:
- identifying at least one interaction pattern by analyzing an in-page interaction information of a user interacting with at least one page of the website;
- computing a user experience score for each of the at least one identified interaction pattern;
- generating an alert indicating that the user experience score determined for a respective identified interaction pattern demonstrates a negative user experience;
- and
- sending the alert immediately upon identifying the interaction pattern demonstrating the negative user experience;
- and
- sending, responsive to the alert, a message to the user while the user is still interacting with the website wherein the message has a capability to immediately cause at least a partial alleviation for the user of the negative user experience.
A non-transitory computer readable medium having stored thereon instructions for causing a processing circuitry to execute a process for near-real-time communicating negative user experience of users interacting with a website, the process comprising:
- identifying at least one interaction pattern by analyzing an in-page interaction information of a user interacting with at least one page of the website;
- computing a user experience score for each of the at least one identified interaction pattern;
- generating an alert indicating that the user experience score determined for a respective identified interaction pattern demonstrates a negative user experience;
- sending the alert immediately upon identifying the interaction pattern demonstrating the negative user experience;
- and
- sending, responsive to the alert, a message to the user while the user is still interacting with the website wherein the message has a capability to immediately cause at least a partial alleviation for the user of the negative user experience.
A system for near-real-time communicating negative user experience of users interacting with a website, comprising:
- a processing circuitry;
- and
- a memory, the memory containing instructions that, when executed by the processing circuitry, configure the system to:
- identify at least one interaction pattern by analyzing an in-page interaction information of a user interacting with at least one page of the website;
- compute a user experience score for each of the at least one identified interaction pattern;
- generate an alert indicating that the user experience score determined for a respective identified interaction pattern demonstrates a negative user experience;
- and
- send the alert immediately upon identifying the interaction pattern demonstrating the negative user experience;
- and
- send, responsive to the alert, a message to the user while the user is still interacting with the website wherein the message has a capability to immediately cause at least a partial alleviation for the user of the negative user experience.
Dependencies are inferred from the claim text.