Identifying and segmenting performance issues over optical networks and inpremises interfaces with integrated workflows

An apparatus, comprising:

• a data storage;
• a plurality of input members;
• and
• a controller to:
• receive a plurality of workflow profiles, each workflow profile of the plurality of workflow profiles comprising a plurality of parameters for executing a respective service performance test;
• store the plurality of workflow profiles in the data storage;
• determine that an input member of the plurality of input members was actuated;
• identify a workflow profile based on the actuated input member;
• obtain the plurality of workflow parameters of the workflow profile from the data storage;
• and
• execute a service performance test based on the plurality of workflow parameters.

A method, comprising:

• determining, by a controller of an apparatus, that a fiber optic interface of the apparatus has been coupled to a fiber optic cable;
• generating, by the controller, responsive to the determination, an indication that a service performance test via the fiber optic interface is available for execution;
• executing, by the controller, the service performance test via the fiber optic interface;
• generating, by the controller, a first test result of the service performance test executed via the fiber optic interface;
• determining, by the controller, that an Ethernet interface of the apparatus has been coupled to an electrical cable;
• generating, by the controller, responsive to the determination, a second indication that the service performance test via the Ethernet interface is available for execution;
• executing, by the controller, the service performance test via the Ethernet interface;
• generating, by the controller, a second test result of the service performance test executed via the Ethernet interface;
• and
• providing, by the controller, the first test result and the second test result.