Near real-time visualizations for intelligent virtual assistant responses
AssigneeVerint Americas Inc.
InventorsIan Beaver, Ted Mark Matsumura
Life of this patent
Estimating the term…
Abstract
A real-time conversation is monitored between a user and an intelligent virtual assistant (IVA). A visualization may be generated and displayed to the user on the user computing device based on one or more topics identified in the conversation. The conversation between the user and the IVA may continue and is continued to be monitored. The visualization can be updated as the conversation continues, e.g., based on further topics being identified.
Claims20
A system for providing a visualization, the system comprising:
- an intelligent virtual assistant (IVA) configured to receive natural language processing (NLP) inputs from a user computing device;
- and
- a computing device in communication with the IVA and configured to generate a visualization based on the NLP inputs and provide the visualization for display on the user computing device.
A method for providing a visualization, the method comprising:
- monitoring a conversation between a user computing device and an intelligent virtual assistant (IVA);
- generating a visualization based on a topic in the conversation;
- and
- providing the visualization for display on the user computing device.
A system for providing a visualization, the system comprising:
- a visualization determination module configured to monitor a conversation between a user computing device and an intelligent virtual assistant (IVA);
- a data gathering module configured to retrieve data from at least one of an internal data source or an external data source based on a topic in the conversation;
- a data processing module configured to process the retrieved data;
- and
- a visualization generation module configured to generate a visualization based on the processed data and provide the visualization for display on the user computing device.
Dependencies are inferred from the claim text.