US 2022/0020375 A1 · DETECTION OF MISSION CHANGE IN CONVERSATION

Abstract

Methods, systems, and computer programs are presented for detecting a mission changes in a conversation. A user utterance from a user device is received. The user utterance is part of a conversation with an intelligent assistant. The conversation includes preceding user utterances in pursuit of a first mission. It is determined that the user utterance indicates a mission change from the first mission to a second mission based on an application of a machine-learned model to the user utterance and the preceding user utterances. The machine-learned model has been trained repeatedly with past utterances of other users over a time period, the determining based on a certainty of the indication satisfying a certainty threshold. Responsive to the determining that the user utterance indicates the mission change from the first mission to a second mission, a reply to the user utterance is generated to further the second mission rather than the first mission.

Claims20

Dependent claims

A computer-implemented method comprising:

receiving, from a user device, user input as part of a conversation with an intelligent assistant, the conversation corresponding to a first product search mission for a product of a network-based marketplace;
determining, by one or more hardware processors, that the user input contains information related to continuing the first product search mission instead of changing to a second product search mission based at least in part on the user input and a context of the conversation;
and
generating a reply to the user input to further the first product search mission based at least in part on the user input and the context.

1 more element

A system comprising:

a processor;
and
a memory device storing instructions which, when executed by the processor, causes the system to perform operations comprising:
receiving, from a user device, user input as part of a conversation with an intelligent assistant, the conversation corresponding to a first product search mission for a product of a network-based marketplace;
determining, by one or more hardware processors, that the user input contains information related to continuing the first product search mission instead of changing to a second product search mission based at least in part on the user input and a context of the conversation;
and
generating a reply to the user input to further the first product search mission based at least in part on the user input and the context.

4 more elements

Dependencies are inferred from the claim text.

Detection of mission change in conversation

Life of this patent

Detection of mission change in conversation

Life of this patent

Abstract

Claims20