Method and system for real time assignment of servicemen in an event of fault detection

A computer system comprising:

• one or more processors;
• and
• a memory coupled to the one or more processors, the memory for storing instructions which, when executed by the one or more processors, cause the one or more processors to perform a method for real time assignment of servicemen in an event of fault detection in a facility, the method comprising:
• receiving, at a fault detection system, a first set of data from a facility management system, wherein the facility management system is associated with a plurality of sensors, wherein the plurality of sensors is installed at a plurality of equipment in the facility, wherein the first set of data is time series data, wherein the first set of data is received in real time;
• fetching, at the fault detection system, a past experience data from one or more databases, wherein the past experience data is associated with past experiences of a plurality of servicemen, wherein the past experience data is fetched in real time;
• analyzing, at the fault detection system, the first set of data and the past experience data, wherein the analysis is done using one or more machine learning algorithms, wherein the first set of data and the past experience data are analysed in real time;
• detecting, at the fault detection system, one or more faults in the at least one equipment of the plurality of equipment installed in the facility based on the analysis of the first set of data, wherein the one or more faults is detected in real time;
• generating, at a ticket generation system, one or more tickets in the event of detection of the one or more faults in the at least one equipment of the plurality of equipment installed in the facility, wherein the one or more tickets comprising a plurality of parameters associated with the one or more faults, wherein the one or more tickets are generated in real time;
• assigning, at the ticket generation system, the plurality of servicemen for handling the one or more faults detected in the at least one equipment of the plurality of equipment installed in the facility, wherein the assignment of the plurality of servicemen is based on a plurality of factors, wherein the assignment of the plurality of servicemen is done in real time;
• alerting, at the ticket generation system, the plurality of servicemen assigned for handling the one or more faults detected in the at least one equipment of the plurality of equipment installed in the facility, wherein the alert is sent to the plurality of servicemen in real time;
• and
• sending, at the ticket generation system, a plurality of information about the one or more faults associated with the plurality of equipment installed in the facility to the plurality of servicemen assigned to handle the one or more faults.

A non-transitory computer-readable storage medium encoding computer executable instructions that, when executed by at least one processor, performs a method for real time assignment of servicemen in an event of fault detection in a facility, the method comprising:

• receiving, at a computing device, a first set of data from a facility management system, wherein the facility management system is associated with a plurality of sensors, wherein the plurality of sensors is installed at a plurality of equipment in the facility, wherein the first set of data is time series data, wherein the first set of data is received in real time;
• fetching, at the computing device, a past experience data from one or more databases, wherein the past experience data is associated with past experiences of a plurality of servicemen, wherein the past experience data is fetched in real time;
• analyzing, at the computing device, the first set of data and the past experience data, wherein the analysis is done using one or more machine learning algorithms, wherein the first set of data and the past experience data are analysed in real time;
• detecting, at the computing device, one or more faults in the at least one equipment of the plurality of equipment installed in the facility based on the analysis of the first set of data, wherein the one or more faults is detected in real time;
• generating, at the computing device, one or more tickets in the event of detection of the one or more faults in the at least one equipment of the plurality of equipment installed in the facility, wherein the one or more tickets comprising a plurality of parameters associated with the one or more faults, wherein the one or more tickets are generated in real time;
• assigning, at the computing device, the plurality of servicemen for handling the one or more faults detected in the at least one equipment of the plurality of equipment installed in the facility, wherein the assignment of the plurality of servicemen is based on a plurality of factors, wherein the assignment of the plurality of servicemen is done in real time;
• alerting, at the computing device, the plurality of servicemen assigned for handling the one or more faults detected in the at least one equipment of the plurality of equipment installed in the facility, wherein alert is sent to the plurality of servicemen in real time;
• and
• sending, at the computing device, a plurality of information about the one or more faults associated with the at least one equipment of the plurality of equipment installed in the facility to the plurality of servicemen assigned to handle the one or more faults.