US 2022/0019968 A1 · FACILITATING INITIATION OF CUSTOMER RETURNS

Abstract

In certain embodiments, a system includes a processing system and tangible computer-readable media accessible by the processing system. The tangible computer-readable media may store software and a plurality of purchase order identifications. Each purchase order identification indicates a respective one of a plurality of purchase orders, and each purchase order identification is globally unique with respect to each other. The software when executed by the processing system is configured to perform operations. The operations include accessing a request comprising a first purchase order identification of the plurality of purchase order identifications. The request had been generated at a client device that had decoded the one of the plurality of purchase order identifications from an optical scan of a code provided with packaging of one or more products of the respective purchase order indicated by the first purchase order identification. The operations further include generating data for receipt by the client device. The data may comprise information that facilitates returning at least one of the one or more products.

Claims20

Dependent claims

A system comprising:

at least one processor;
and
memory comprising instructions and comprising a plurality of purchase order identifications and associated purchase orders, the instructions, when executed by the processor, cause the processor to:
receive scanned information that was generated by decoding of an optical scan of a code provided with packaging of one or more products;
determine a purchase order identification associated with the scanned information;
generate data based in part on accessing a purchase order from the memory using the purchase order identification, the data comprising selection instructions and comprising product identification of the one or more products;
enable, using the selection instructions, an automatic return or an at least one selection input of the product identification, the automatic return comprising initiation of one or more of a refund, a credit, or a replacement for at least one product associated with the product identification;
and
generate information for a client device, the information to be used to return the at least one product of the one or more products.

6 more elements

A non-transitory computer-readable media comprising a plurality of purchase order identifications and associated purchase orders and comprising instructions that, when executed by a processor of a computing system, causes the computing system to:

determine a purchase order identification associated with scanned information that was generated by decoding of an optical scan of a code provided with packaging of one or more products;
generate data based in part on accessing the plurality of purchase order identifications and associated purchase orders for a purchase order associated with the purchase order identification;
enable, using selection instructions in the data, an automatic return or an at least one selection input of a product identification from the data, the automatic return comprising initiation of one or more of a refund, a credit, or a replacement for at least one product associated with the product identification;
and
generate information for a client device, the information to be used to return the at least one product of the one or more products.

2 more elements

Dependencies are inferred from the claim text.

Facilitating initiation of customer returns

Life of this patent

Facilitating initiation of customer returns

Life of this patent

Abstract

Claims20