Systems and methods for automated pattern detection in service tickets

A method for pattern detection in service tickets, comprising:

• determining, by an analytics computer application, a service ticket threshold for an Information Technology (IT) resource;
• receiving, by the analytics computer application, a plurality of service tickets for the IT resource;
• pre-processing, by the analytics computer application, text of the plurality of service tickets;
• identifying, by the analytics computer application, keyword patterns in the pre-processed text of the plurality of service tickets;
• grouping, by the analytics computer application, the plurality of service tickets into subsets of service tickets based on the keyword patterns;
• determining, by the analytics computer application, that a number of service tickets in one of the subsets of service tickets exceeds the service ticket threshold;
• identifying, by the analytics computer application, an IT component associated with the subset of service tickets;
• identifying, by the analytics computer application, users affected by the IT component;
• and
• notifying, by the analytics computer application, the users affected by the IT component of an issue with the IT component.