Mining textual feedback
AssigneeeBay Inc.
InventorsSamaneh Abbasi Moghaddam, Marco Pennacchiotti, Thomas Normile
Life of this patent
Estimating the term…
Abstract
Methods, systems, and apparatus for accessing a set of feedback items, identifying a candidate feedback item from the set of feedback items using a lexical pattern, generating a gist phrase that summarizes the candidate feedback item, and causing display of a user interface on a client device, the user interface including the gist phrase.
Claims20
A system comprising:
- one or more hardware processors and a memory to store instructions that, when executed by the one or more hardware processors causes the one or more hardware processors to perforin operations comprising:
- accessing a set of feedback items;
- identifying a candidate feedback item from the set of feedback items using a lexical pattern;
- generating a gist phrase that summarizes the candidate feedback item;
- and
- causing display of a user interface on a client device,the user interface including the gist phrase.
A method comprising:
- accessing, by one or more hardware processors, a set of feedback items;
- identifying a candidate feedback item from the set of feedback items using a lexical pattern;
- generating a gist phrase that summarizes the candidate feedback item;
- and
- causing display of a user interface on a client device, the user interface uding the gist phrase.
17 The method of claim 16, wherein the top number snippet exhibits a degree of correlation in keywords associated with the group of candidate feedback items.
The method of claim 17, further comprising:
- creating an explicative sentence that summarizes the roup of candidate feedback items based on the top number snippet, the explicative sentence corresponding to the gist phrase.
A non-transitory computer-storage medium embodying instructions that, when executed by one or more processors of a machine, cause the machine to perform operations comprising:
- accessing a set of feedback items;
- identifying a candidate feedback item from the set of feedback items using a lexical pattern;
- generating a gist phrase that summarizes the candidate feedback item;
- and
- causing display of a user interface on a client device, the user interface including the gist phrase.
Dependencies are inferred from the claim text.