Systems and methods for generating and tracking hardcoded communications in a collaboration management platform

A method to characterize communications by teams of users within a collaboration environment, the method being performed by one or more physical computer processors configured by machine-readable instructions, the method comprising:

• managing environment state information maintaining a collaboration environment, the collaboration environment being configured to facilitate interaction by users with the collaboration environment, the environment state information including work unit records, the work unit records storing work unit information for units of work managed, created, and/or assigned within the collaboration environment to the users who are expected to accomplish one or more actions to complete the units of work;
• obtaining team communication information by monitoring user input by different teams of the users into graphical user interfaces of the collaboration environment through which the users access the units of work, wherein the user input includes selections by the users of message elements displayed in the graphical user interfaces, individual ones of the message elements corresponding to individual preset messages;
• and
• determining team metrics based on the team communication information, the team metrics characterizing use of the individual ones of the message elements by the different teams in the graphical user interfaces, including determining a first team metric for a first team of the users that characterizes use of the individual ones of the message elements by the first team in a first graphical user interface providing access to a first unit of work, and determining a second team metric for a second team of the users that characterizes use of the individual ones of the message elements by the second team in the first graphical user interface through providing the access to the first unit of work.