Inference-based incident detection and reporting
AssigneeIntuit Inc.
InventorsArchana KATARIA, Sankararaman CHIDAMBARAM
Life of this patent
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Abstract
Systems and methods that may be used to provide an inference-based incident detection and reporting process. In one or more embodiments, an inference model may be used to track and analyze changes and incident data from various sources of record to quickly predict potential sources of errors and help focus in on the root cause of a software incident.
Claims20
A computer implemented method for detecting and reporting a software incident associated with a first service, said method being performed on a computing device, said method comprising:
- inputting data associated with the incident;
- inputting historical data concerning one or more prior incidents;
- creating a dependency map based on the input data and historical data, the dependency map identifying one or more additional services in which the first service may be dependent upon;
- inputting additional data associated with the one or more additional services identified in the dependency map;
- running the additional data through an inference-based prediction engine to determine which service from the first service and the one or more additional services is a predicted cause of the software incident;
- and
- outputting information concerning the service determined to be the predicted cause of the software incident.
A system for detecting and reporting a software incident associated with a first service, said system comprising:
- a first computing device connected to a second computing device through a network connection, the first computing device configured to:
- input data associated with the incident;
- input historical data concerning one or more prior incidents;
- create a dependency map based on the input data and historical data, the dependency map identifying one or more additional services in which the first service may be dependent upon;
- input additional data associated with the one or more additional services identified in the dependency map;
- run the additional data through an inference-based prediction engine to determine which service from the first service and the one or more additional services is a predicted cause of the software incident;
- and
- output information concerning the service determined to be the predicted cause of the software incident.
Dependencies are inferred from the claim text.