# US 2021/0344798 A1 · Insurance information systems > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 2021/0344798 A1 - Document ID: US20210344798A1 - Status: Published application - Kind: A1 - Application number: 17/302,423 - Filed: 2021-05-03 - Published: 2021-11-04 - Earliest claimed: 2020-05-01 - Assignees: Walla Technologies LLC - Inventors: Aadil GINWALA - Web page: https://patentgrep.com/patent/US20210344798A1 ## CPC - H04M 3/4936: {Speech interaction details (speech recognition per se G10L15/00)} - G06N 3/02: Neural networks - G06N 3/0455: Auto-encoder networks; Encoder-decoder networks - G06N 3/0464: Convolutional networks [CNN, ConvNet] - G06N 3/09: Supervised learning - G06Q 40/08: Insurance - H04M 3/18: with means for reducing interference {or noise}; with means for reducing effects due to line faults {with means for protecting lines} - H04M 3/5175: {Call or contact centers supervision arrangements} - H04M 3/5183: {Call or contact centers with computer-telephony arrangements} - H04M 3/5191: {interacting with the Internet} - H04M 3/5232: {Call distribution algorithms} - H04M 3/5237: {Interconnection arrangements between ACD systems} - G06N 3/006: based on simulated virtual individual or collective life forms, e.g. social simulations or particle swarm optimisation [PSO] - G06N 3/045: Combinations of networks - H04M 2203/2027: Live party detection - H04M 2203/301: Management of recordings - H04M: TELEPHONIC COMMUNICATION (circuits for controlling other apparatus via a telephone cable and not involving telephone switching apparatus G08) - G06N: COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS - G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR ## Abstract Systems and methods for collecting and transmitting insurance data using an IVR system are described herein. ## Claims ### Claim 1 A method for detecting a human voice comprising: obtaining an audio recording; segmenting the audio recording into 3 to 5 second clips wherein each segment begins at a time within the preceding segment to produce a series of overlapping audio clips; individually determining whether each of the overlapping audio clip is a recording of a human or a non-human audio recording; classifying the audio recording as a human or a non-human audio recording when a plurality of the overlapping audio clips are classified as human. ### Claim 2 (depends on 1) The method of claim 1, further comprising extracting features from each of the overlapping audio clips. ### Claim 3 (depends on 2) The method of claim 2, wherein extracting features is carried out by a computer. ### Claim 4 (depends on 1) The method of claim 1, further comprising creating an audio embedding comprising a numeric representation of each of the overlapping audio clips. ### Claim 5 (depends on 5) The method of claim 5, wherein creating an audio embedding is carried out by a neural network. ### Claim 6 (depends on 1) The method of claim 1, wherein determining whether each of the overlapping audio clips is a recording of a human or non-human is carried out by a neural network. ### Claim 7 (depends on 1) The method of claim 1, wherein obtaining an audio recording comprises recording speech from a telephone call. ### Claim 8 (depends on 6) The method of claim 6, further comprising transferring the telephone call to a human agent if the audio recording is classified as human. ### Claim 9 (depends on 1) The method of claim 1, wherein each of the steps of obtaining, segmenting, determining, and classifying is carried out by a processor. ### Claim 10 (depends on 1) The method of claim 1, wherein classifying is carried out on a subset of audio clips. ### Claim 11 (depends on 10) The method of claim 10, wherein classifying is reiterated if the subset of audio clips is classified as not being human. ### Claim 12 (depends on 1) The method of claim 1, further comprising processing and decompressing the audio recording to improve the signal to noise ratio. ### Claim 13 (depends on 1) The method of claim 1, wherein the voice recording is obtained from a health insurance IVR system. ### Claim 14 A method for collecting and transmitting insurance data, comprising: acquiring patient intake information; contacting an insurance provider; navigating a phone tree of the insurance provider system or accessing electronic information form; and completing an insurance claim or obtaining coverage information. ### Claim 15 (depends on 14) The method of claim 14, further comprising communicating with a human or “live” agent associated with the insurance provider system. ### Claim 16 (depends on 14) The method of claim 14, further comprising transferring a call to a human health care provider agent or a chatbot tool. ### Claim 17 (depends on 14) The method of claim 14, further comprising completing an insurance claim or obtaining coverage information. ### Claim 18 (depends on 14) The methods of claim 14, further comprising extracting the necessary data or information from transcripts of a phone call. ### Claim 19 (depends on 14) The methods of claim 14, further comprising providing required information to the healthcare provider. ### Claim 20 (depends on 14) The method of claim 14, wherein each of the steps of acquiring, contacting, navigating, and completing are carried out by a processor.