# US 2021/0344729 A1 · Switch controller for separating multiple portions of call

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- Number: US 2021/0344729 A1
- Document ID: US20210344729A1
- Status: Published application
- Kind: A1
- Application number: 17/234,535
- Filed: 2021-04-19
- Published: 2021-11-04
- Earliest claimed: 2015-01-27
- Assignees: Tevnos LLC
- Applicants: Tevnos LLC
- Inventors: Stuart Alexander Jacobson
- Web page: https://patentgrep.com/patent/US20210344729A1

## CPC

- H04L 65/1069: Session establishment or de-establishment
- H04L 41/5064: {Customer relationship management}
- H04L 65/762: {at the source (reformatting of additional data in video distribution servers H04N21/2355)}
- H04M 3/20: with means for interrupting existing connections; with means for breaking-in on conversations
- H04M 3/42221: {Conversation recording systems (at the subscriber's set H04M1/656)}
- H04M 3/568: {audio processing specific to telephonic conferencing, e.g. spatial distribution, mixing of participants (echo suppression in two-way loud-speaking telephone systems H04M9/02; sound field processing per se H04S7/30)}
- H04W 4/14: Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
- H04W 4/16: Communication-related supplementary services, e.g. call-transfer or call-hold
- H04W 4/18: Information format or content conversion, e.g. adaptation by the network of the transmitted or received information for the purpose of wireless delivery to users or terminals
- H04W 12/02: Protecting privacy or anonymity, e.g. protecting personally identifiable information [PII]
- H04M 3/2218: {Call detail recording}
- H04M 3/42068: {where the identifier is used to access a profile}
- H04M 3/56: Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities (video conference systems H04N7/15)
- H04M 3/564: {whereby the feature is a sub-conference}
- H04L: TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION (arrangements common to telegraphic and telephonic communication H04M)
- H04M: TELEPHONIC COMMUNICATION (circuits for controlling other apparatus via a telephone cable and not involving telephone switching apparatus G08)
- H04W: WIRELESS COMMUNICATION NETWORKS (broadcast communication H04H; communication systems using wireless links for non-selective communication, e.g. wireless extensions H04M1/72)

## Abstract

Disclosed herein are systems, methods, and non-transitory computer-readable storage media for collecting call data, feeding call data to applications, and providing advanced call features.

## Claims

### Claim 1

A method comprising:
setting up a call between a mobile virtual network operator (MVNO) customer endpoint and an additional endpoint;
collecting and warehousing call metadata from the a MVNO customer endpoint and the additional endpoint;
separating, using a switch controller within a mobile virtual network operator (MVNO) platform, call audio into one or more isolated audio portions;
determining that consent is given, from one or more of the MVNO customer endpoint and the additional endpoint, for storing the one or more isolated audio portions; and
sending the one or more isolated audio portions to a customer relationship management (CRM) system when consent is given.