US 2021/0297890 A1Published application

Systems and methods for differentiated user interface generation and presentation based on different communication channels

AssigneeVerizon Patent and Licensing Inc.

InventorsShoma Chakravarty, Don Anton Roshan Dehipitiarachchi, Hermes Raymond Munian

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Abstract

A system described herein may provide for decoupling user interfaces from backend input processing systems by receiving user input, identifying a journey state based on the received user input, identifying a set of templates based on the identified journey state, selecting a particular template from the set of templates based on a channel via which the user input was received (and/or one or more other factors), populating the template based on information associated with a User Equipment (“UE”) or user from which the input was received, and providing a journey page (e.g., based on the populated template) in response to the received user input.

Claims20

Dependent claims

A device, comprising:

one or more processors configured to:
receive input from a user equipment (“UE”);
determine a type of channel via which the input was received from the UE, the type of channel being based on a mode of communication via which the input was received from the UE;
determine a particular journey state associated with the received input;
identify a plurality of templates associated with the determined particular journey state, wherein the plurality of templates include different templates that include different arrangements of data fields;
select a particular template, from the plurality of templates, based on the type of channel via which the input was received from the UE;
generate, based on the determined particular state and the selected template, a journey page, the generating including:
identifying a particular set of data fields associated with the selected template;
obtaining information based on the identified particular set of data fields;
and
populating the particular set of data fields with the obtained information;
and
provide, to the UE and in response to the input, the generated journey page.

10 more elements

A non-transitory computer-readable medium, storing a plurality of processor-executable instructions to:

determine a type of channel via which the input was received from the UE, the type of channel being based on a mode of communication via which the input was received from the UE;
determine a particular journey state associated with the received input;
identify a plurality of templates associated with the determined particular journey state, wherein the plurality of templates include different templates that include different arrangements of data fields;
select a particular template, from the plurality of templates, based on the type of channel via which the input was received from the UE;
generate, based on the determined particular state and the selected template, a journey page, the generating including:
identifying a particular set of data fields associated with the selected template;
obtaining information based on the identified particular set of data fields;
and
populating the particular set of data fields with the obtained information;
and
provide, to the UE and in response to the input, the generated journey page.

8 more elements

A method, comprising:

determining a type of channel via which the input was received from the UE, the type of channel being based on a mode of communication via which the input was received from the UE;
determining a particular journey state associated with the received input;
identifying a plurality of templates associated with the determined particular journey state, wherein the plurality of templates include different templates that include different arrangements of data fields;
selecting a particular template, from the plurality of templates, based on the type of channel via which the input was received from the UE;
generating, based on the determined particular state and the selected template, a journey page, the generating including:
identifying a particular set of data fields associated with the selected template;
obtaining information based on the identified particular set of data fields;
and
populating the particular set of data fields with the obtained information;
and
providing, to the UE and in response to the input, the generated journey page.

8 more elements

Dependencies are inferred from the claim text.