Systems and methods for forecasting inbound telecommunications associated with an electronic transactions platform
AssigneeCaaStle, Inc.
InventorsAvinash SINGH, Prashant Kumar Rai, Chirag Jain, Ankita Sinha
Life of this patent
Estimating the term…
Abstract
Disclosed are systems and methods for forecasting inbound telecommunications, and more particularly, for analyzing real-time and historical call center data, and applying a forecasting model to said data in order to predict inbound call volume. Additionally, tools are disclosed for manipulating call center data and generating visual representations of metrics pertaining to forecasting call center data via a dashboard.
Claims21
1-20. (canceled)
A computer-implemented method for forecasting inbound telecommunications received for an article rental and/or subscription service, the computer-implemented method comprising:
- determining a number of expected new users to be added to the article rental and/or subscription service during an upcoming window of time;
- predicting an expected user count based on the number of expected new users;
- estimating a future call rate and/or a future call volume based on a past call rate and/or a past call volume;
- and
- predicting a total number of expected calls for the article rental and/or subscription service based on the expected user count and the estimated future call rate.
A system for forecasting inbound telecommunications received for an article rental and/or subscription service, comprising:
- a storage device that stores instructions;
- and
- at least one processor that executes the instructions to perform functions including:
- determining a number of expected new users added to the article rental and/or subscription service during an upcoming window of time;
- predicting an expected user count based on a number of expected new users;
- estimating a future call rate and/or a future call volume based on a past call rate and/or a past call volume;
- and predicting a total number of expected calls for the article rental and/or subscription service based on the expected user count and the estimated future call rate.
A non-transitory computer-readable medium storing instructions for forecasting inbound telecommunications received for an article rental and/or subscription service, the instructions configured to cause at least one processor to perform operations comprising:
- determining a number of expected new users to be added to the article rental and/or subscription service during an upcoming window of time;
- predicting an expected user count based on the number of expected new users;
- estimating a future call rate and/or a future call volume based on a past call rate and/or a past call volume;
- and
- calculating a total number of expected calls for the article rental and/or subscription service based on the expected user count and the estimated future call rate.
Dependencies are inferred from the claim text.