Interacting with a user device to provide automated testing of a customer service representative

A device, comprising:

• one or more memories;
• and
• one or more processors communicatively coupled to the one or more memories, configured to:
• select a first virtual assistant, of a plurality of virtual assistants, for conversing with a customer service representative;
• obtain a plurality of data points relating to a performance of the customer service representative during a communication session;
• and
• train, based on the plurality of data points, a second virtual assistant to perform one or more functions of the customer service representative.

A non-transitory computer-readable medium storing instructions, the instructions comprising:

• one or more instructions that, when executed by one or more processors, cause the one or more processors to:
• select, based on a test issue, a first virtual assistant, of a plurality of virtual assistants, for conversing with a customer service representative;
• obtain a plurality of data points to determine a performance score of the customer service representative during a communication session;
• and
• train, based on the performance score and the test issue, a second virtual assistant to perform one or more functions of the customer service representative.