US 2021/0264533 A1 · MESSAGE NOTIFICATION AND FEEDBACK SYSTEM FOR INSURANCE CLAIM PROCESSING

Abstract

The present embodiments relate to enhancing the online customer experience and handling of auto, home, and/or other insurance claims. A website and/or graphical user interface may offer customers clear instruction on what is needed from them to process their claim. An online self-service channel may allow an insurance customer to access claim status information. The online self-service channel may provide “My Action Items” list functionality for customers, such that they become aware of pending items on their claim(s) which require action on their part to expedite the claim process, such as uploading photos, forms, or receipts. The actions items may be automatically created, such as by a server or electronic claim system tracking the progress of an insurance claim. The self-service channel may include an indication that the customer has completed the action item, and an indication that the insurance provider has confirmed the completion of the customer's action item.

Claims20

Dependent claims

A computer-implemented method for maintaining an up-to-date insurer profile associated with an insurance policy, comprising:

receiving, by one or more processors, a first indication of an insurance claim being opened;
generating, by one or more processors, one or more action items to be completed in response to the first indication, the one or more action items being based upon the type of insurance claim used for claim assessment;
sending, by one or more processors, a reminder notification to a computing device indicative of the one or more action items to be completed, wherein the reminder notification includes one or more uniform resource location (URL) links to one or more corresponding document forms for completing the one or more action items;
receiving, by one or more processors, a second indication of an action item from the one or more action items being completed;
and
updating, by one or more processors, an insurer profile indicating which of the one or more action items still need to be completed based upon the second indication to generate an updated insurer profile,
wherein the updated insurer profile is accessed via the computing device to indicate information regarding status of the claim.

4 more elements

A non-transitory, tangible computer-readable medium storing machine readable instructions displaying an interactive graphical user interface that, when executed by a processor, cause the processor to:

display a claim summary portion providing claim number information and date information based upon the insurance claim;
display a customer action items list portion including (i) a list of one or more action items to be completed by a customer so that the insurance claim process may be completed, and (ii) one or more interactive links to documents to be submitted to the insurer in accordance with the respective one or more action items, wherein the one or more interactive links to documents correspond to document forms for completing the one or more action items;
and
display a claim process portion detailing a current status of the insurance claim, wherein the current status is updated based upon the customer completing the one or more action items.

1 more element

Dependencies are inferred from the claim text.

Message notification and feedback system for insurance claim processing

Life of this patent

Message notification and feedback system for insurance claim processing

Life of this patent

Abstract

Claims20