Systems and methods for call deflection for product return or exchange

A computer-implemented system for call deflection, the system comprising:

• a memory storing instructions;
• and
• at least one processor configured to execute the instructions to:
• receive a request for return or exchange, wherein the request for return or exchange is transmitted through an interactive voice response (IVR) system from a mobile device of a user;
• generate a unique hyperlink in response to the request for return or exchange, wherein:
• the unique hyperlink is associated with at least one order from a purchase history of the user,
• the unique hyperlink is configured to navigate the user to a web browser or a software application when activated by the user, and
• the unique hyperlink is unique to each request for return or exchange;
• send the unique hyperlink to the mobile device of the user;
• receive, from the mobile device of the user, a selection of a product in the at least one order;
• and
• modify a database to register the product for return or exchange.

A computer-implemented method for call deflection, the method comprising:

• receiving a request for return or exchange, wherein the request for return or exchange is transmitted through an interactive voice response (IVR) system from a mobile device of a user;
• generating a unique hyperlink in response to the request for return or exchange, wherein:
• the unique hyperlink is associated with at least one order from a purchase history of the user,
• the unique hyperlink is configured to navigate the user to a web browser or a software application when activated by the user, and
• the unique hyperlink is unique to each request for return or exchange;
• sending the unique hyperlink to the mobile device of the user;
• receiving, from the mobile device of the user, a selection of a product in the at least one order;
• and
• modifying a database to register the product for return or exchange.