# US 2021/0241890 A1 · Optimized client-staff communication systems devices and methods fordigital health facility

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- Number: US 2021/0241890 A1
- Document ID: US20210241890A1
- Status: Published application
- Kind: A1
- Application number: 17/163,614
- Filed: 2021-02-01
- Published: 2021-08-05
- Earliest claimed: 2020-01-30
- Assignees: Hilma Ltd.
- Applicants: Hilma Ltd.
- Inventors: Yosef TSURIA; Arnold ZUCKER; Michal OPHIR
- Web page: https://patentgrep.com/patent/US20210241890A1

## CPC

- G16H 40/20: for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms
- G06N 5/025: Extracting rules from data
- G06Q 10/063116: {Schedule adjustment for a person or group}
- G16H 80/00: ICT specially adapted for facilitating communication between medical practitioners or patients, e.g. for collaborative diagnosis, therapy or health monitoring
- G06N 5/01: Dynamic search techniques; Heuristics; Dynamic trees; Branch-and-bound
- G06N 20/00: Machine learning
- G16H: HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
- G06N: COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
- G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR

## Abstract

There are provided methods and systems for managing service requests of patients and staff in a hospital and generating a matching dynamic interface, the method comprising: receiving or obtaining via the network from the patient' devices service requests; receiving or obtaining, patient inputs and general inputs from one or more resources; receiving or obtaining staff inputs; analyzing the received and obtained service requests, data inputs, staff inputs and general inputs using one or more analyzer modules to yield analysis results; categorizing the analysis results to groups categories and generating for each of the categorized groups the matching dynamic interface based on the analysis results.

## Claims

### Claim 1

A method for managing service requests of patients and staff in a hospital and generating, respectively, for each of said patients and staff a matching dynamic interface, the method comprising:
receiving or obtaining via the network from the patient' devices the service requests;
receiving or obtaining, patient inputs and general inputs from one or more resources;
receiving or obtaining staff inputs respectively from the staff or from the one or more resources;
analyzing the received and obtained service requests, data inputs, staff inputs and general inputs using one or more analyzer modules to yield analysis results;
categorizing the analysis results to groups categories wherein said categorized groups comprise staff groups, patient groups and hospital database;
generating for each of said categorized groups the matching dynamic interface based on the analysis results, wherein the matching dynamic interface comprises output data which match the group category medical needs and whom the analysis results are intended.

### Claim 2 (depends on 1)

The method of claim 1 wherein the analysis comprises:
analyzing the received and obtained service requests and data inputs using a patient analyzer module; and
identifying types of service requests in said obtained service requests that are both available and relevant for a particular patient of said patients at a particular time;
displaying said identified service requests at said matching dynamic interface.

### Claim 3 (depends on 1)

The method of claim 1 wherein the analysis comprises:
analyzing the received and obtained service requests and data inputs using an Auto-Request Services Generator Module;
automatically or autonomously generating system-initiated service requests for the patients.

### Claim 4 (depends on 3)

The method of claim 3 wherein the system-initiated service requests for the patients are generated using one or more specific rules or using Artificial Intelligence (AI) methods to recognize and flag situations.

### Claim 5 (depends on 4)

The method of claim 4 wherein said AI methods are Anomaly Detection methods.

### Claim 6 (depends on 1)

The method of claim 1 wherein the analysis comprises:
analyzing the received and collected general inputs and staff inputs or data received from general data and management systems using a staff analyzer module to yield staff data.

### Claim 7 (depends on 6)

The method of claim 6 wherein the staff data comprises personalized tasks list specifically for each staff category.

### Claim 8 (depends on 6)

The method of claim 6 comprising:
assigning service requests to the appropriate staff.

### Claim 9 (depends on 7)

The method of claim 7 comprising:
prioritizing tasks in the personalized tasks list.

### Claim 10 (depends on 7)

The method of claim 7 comprising:
automatically or autonomously optimizing the received and obtained requests and assigning service requests to the appropriate agent

### Claim 11 (depends on 7)

The method of claim 7, comprising:
displaying the prioritized tasks on the staff interface.

### Claim 12 (depends on 1)

The method of claim 1 comprising:
generating a separate dynamic interface for the staff groups and for the patient groups.

### Claim 13 (depends on 1)

The method of claim 1 comprising:
analyzing the received and obtained collected general inputs, staff inputs or data received for example from general data and management systems;
predicting service request needs of the patients.

### Claim 14 (depends on 13)

The method of claim 13 wherein the service request needs comprise one or more of:
supply needs and shortages, seasonal personnel needs, hospital bed shortages.

### Claim 15 (depends on 1)

The method of claim 1 wherein the service requests comprise any specific need of the patients, which can be fulfilled by the staff.

### Claim 16 (depends on 1)

The method of claim 1 wherein the staff inputs are received or obtained via the network from the staff's devices.

### Claim 17 (depends on 1)

The method of claim 1 wherein the matching dynamic interface is a dynamic graphical interface comprising the output data, and wherein said output data is configured and enabled to continually, automatically or autonomously being updated and changed according to the patients' needs, status and location.

### Claim 18 (depends on 2)

The method of claim 2 wherein said output data comprises one or more of:
graphical data, one or more icons.

### Claim 19

A system for managing service requests of patients and staff in a hospital and generating, respectively, for each of said patients and staff a matching and dynamic interface, the system comprising:
a memory, which is configured to hold one or more of patient inputs or general inputs; and
a processor, said processor is configured to:
receive or obtain via the network from the patient' devices service requests;
receive or obtain, the patient inputs and general inputs from the memory;
receive or obtain staff inputs respectively from the staff or from the one or more resources;
analyze the received and obtained service requests, data inputs, staff inputs and general inputs using one or more analyzer modules to yield analysis results;
categorize the analysis results to groups categories wherein said categorized groups comprise staff groups, patient groups and hospital database;
generate for each of said categorized groups the matching dynamic interface based on the analysis results, wherein the matching dynamic interface comprises output data which match the group category medical needs and whom the analysis results are intended.

### Claim 20

A computer software product, comprising a non-transitory computer-readable medium in which program instructions are stored, which instructions, when read by a computer, cause the computer to provide a method for managing service requests of patients and staff in a hospital and generating for each of said patients and staff a matching dynamic interface, the method comprising:
receiving or obtaining via the network from the patient' devices service requests;
receiving or obtaining, patient inputs and general inputs from one or more resources;
receiving or obtaining staff inputs respectively from the staff or from the one or more resources;
analyzing the received and obtained service requests, data inputs, staff inputs and general inputs using one or more analyzer modules to yield analysis results;
categorizing the analysis results to groups categories wherein said categorized groups comprise staff groups, patient groups and hospital database;
generating for each of said categorized groups the matching dynamic interface based on the analysis results, wherein the matching dynamic interface comprises output data which match the group category medical needs and whom the analysis results are intended.