# US 2021/0241296 A1 · Methods and systems for collecting survey feedback data

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- Number: US 2021/0241296 A1
- Document ID: US20210241296A1
- Status: Published application
- Kind: A1
- Application number: 16/778,675
- Filed: 2020-01-31
- Published: 2021-08-05
- Earliest claimed: 2020-01-31
- Assignees: Capital One Services, LLC
- Applicants: Capital One Services, LLC
- Inventors: Elijah Stull
- Web page: https://patentgrep.com/patent/US20210241296A1

## CPC

- G06Q 30/0203: Market surveys; Market polls
- G06F 9/547: {Remote procedure calls [RPC]; Web services}
- G06F 16/9535: Search customisation based on user profiles and personalisation
- G06Q 30/0245: {Surveys}
- G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06F: ELECTRIC DIGITAL DATA PROCESSING (computer systems based on specific computational models G06N)

## Abstract

Methods and systems for collecting feedback data. An application programming interface (API)-based survey feedback dashboard can be prepared for storing survey feedback data for an API-based survey, the API-based survey feedback dashboard capable of collecting survey feedback data comprising single choice feedback data, multi choice feedback data, or free form feedback data, or any combination thereof. A universally unique identifier (UUID) that links survey meta information and/or survey structural information with incoming survey feedback data can be generated, such that the UUID is available using the API. The survey feedback data can be collected using the API and the UUID.

## Claims

### Claim 1

A computer-implemented method for collecting survey feedback data comprising:
preparing an application programming interface (API)-based survey feedback dashboard on a server for storing survey feedback data for an API-based survey, the API-based survey feedback dashboard capable of collecting survey feedback data comprising at least two of single choice feedback data, multi choice feedback data, and free form feedback data;
generating the API-based survey using field information from survey meta information and survey structural information of the API-based survey feedback dashboard;
sending the API-based survey to multiple users using a universally unique identifier (UUID) link that links the field information from the survey meta information and the survey structural information of the API-based survey feedback dashboard with the API-based survey;
accepting at the API-based survey feedback dashboard, using the UUID link, survey feedback data received in any format via at least two channels, wherein each channel uses a computer device, and wherein the survey feedback data corresponds to the survey field information and the survey structural information; and
storing the survey feedback data on the API-based survey feedback dashboard.

### Claim 2 (depends on 1)

The method of claim 1, wherein the computer device is a mobile computer device or a non-mobile computer device.

### Claim 3 (depends on 2)

The method of claim 2, wherein the at least two channels comprise: an email format, a web page, a mobile application, or a third party service provider, or any combination thereof.

### Claim 4 (depends on 1)

The method of claim 1, wherein the API-based survey feedback dashboard comprises filters comprising: survey types, survey score, user name, or feedback timestamp, or any combination thereof.

### Claim 5 (depends on 1)

The method of claim 1, wherein the API-based survey feedback dashboard tracks metrics comprising: response rate information, which users have responded to a particular survey, or response reminder information, or any combination thereof.

### Claim 6 (depends on 1)

The method of claim 1, the API-based survey comprising parameters that are used in the API-based survey feedback dashboard, the parameters comprising: entity name, product or service name, user computer parameters, or feedback parameters, or any combination thereof.

### Claim 7 (depends on 1)

The method of claim 1, wherein the API-based survey feedback dashboard is created for each product and/or service.

### Claim 8 (depends on 1)

The method of claim 1, comprising:
receiving the survey feedback data and determining that the API-based survey feedback dashboard has not been created for the survey feedback data for a survey.

### Claim 9

A system for collecting feedback data comprising:
a memory storing instructions; and
a processor for executing the instructions, the processor configured for:
preparing an application programming interface (API)-based survey feedback dashboard on a server for storing survey feedback data for an API-based survey, the API-based survey feedback dashboard capable of collecting survey feedback data comprising: single choice feedback data, multi choice feedback data, and free form feedback data;
generating the API-based survey using field information from survey meta information and survey structural information of the API-based survey feedback dashboard;
sending the API-based survey to multiple users using a universally unique identifier (UUID) link that links the field information from the survey meta information and the survey structural information of the API-based survey feedback dashboard with the API-based survey;
accepting at the API-based survey feedback dashboard, using the UUID link, survey feedback data received in any format via at least two channels, wherein each channel uses a computer device, and wherein the survey feedback data corresponds to the survey field information and the survey structural information; and
storing the survey feedback data on the API-based survey feedback dashboard.

### Claim 10 (depends on 9)

The system of claim 9, the API-based survey comprising parameters that are used in the API-based survey feedback dashboard.

### Claim 11 (depends on 10)

The system of claim 10, wherein the parameters comprise: entity name, product or service name, user computer parameters, or feedback parameters, or any combination thereof.

### Claim 12 (depends on 9)

The system of claim 9, wherein version 1, 2, 3, or 4 UUID data is used.

### Claim 13 (depends on 9)

The system of claim 9, the processor configured for enabling a survey creator to manage a look and feel of the API-based survey feedback dashboard.

### Claim 14

A computer-implemented method for collecting survey feedback data comprising:
creating an application programming interface (API)-based survey feedback dashboard for storing survey feedback data for an API-based survey, the API-based survey comprising parameters that are used in the API-based survey feedback dashboard, the API-based survey feedback dashboard capable of collecting survey feedback data comprising at least two of: single choice feedback data, multi choice feedback data, and free form feedback data;
generating the API-based survey using field information from survey meta information and survey structural information of the API-based survey feedback dashboard sending the API-based survey to multiple users using a universally unique identifier (UUID) link that links the field information from the survey meta information and the survey structural information of the API-based survey feedback dashboard with the API-based survey;
accepting, at the API-based survey feedback dashboard, using the UUID link, survey feedback data from the user, the survey feedback data received in any format from the user using at least two channels, wherein the survey feedback data corresponds to the survey field information from the survey meta information and the survey structural information; and
storing the survey feedback data on the API-based survey feedback dashboard.

### Claim 15 (depends on 14)

The method of claim 14, wherein the parameters comprise: entity name, product or service name, user computer parameters, or feedback parameters, or any combination thereof.

### Claim 16 (depends on 14)

The method of claim 14, wherein version 1, 2, 3, or 4 UUID data is used.

### Claim 17 (depends on 14)

The method of claim 14, wherein a user manages a look and feel of the API-based survey feedback dashboard.

### Claim 18 (depends on 14)

The method of claim 14, wherein the survey feedback data also comprises: net promoter score (NPS) data, average ratings data, yes/no data; thumbs up/thumbs down data, multiple choice data; or drop down choice data; or any combination thereof.

### Claim 19 (depends on 14)

The method of claim 14, wherein the API-based survey feedback dashboard is created for each product and/or service.

### Claim 20 (depends on 14)

The method of claim 14, comprising:
receiving the survey feedback data and determining that the API-based survey feedback dashboard has not been created for the survey feedback data for a survey.