# US 2021/0241246 A1 · Interactive information technology kiosk > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 2021/0241246 A1 - Document ID: US20210241246A1 - Status: Published application - Kind: A1 - Application number: 17/165,850 - Filed: 2021-02-02 - Published: 2021-08-05 - Earliest claimed: 2020-02-04 - Assignees: Humantouch, LLC - Applicants: Humantouch, LLC - Inventors: William LIBERTI - Web page: https://patentgrep.com/patent/US20210241246A1 ## CPC - G06Q 20/18: involving self-service terminals [SST], vending machines, kiosks or multimedia terminals - G06N 20/00: Machine learning - G06Q 10/20: Administration of product repair or maintenance - G06Q 30/012: Providing warranty services - G06Q 30/016: After-sales - G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR - G06N: COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS ## Abstract Certain example embodiments provide systems, methods, apparatuses, and computer program products for an interactive information technology (IT) kiosk that can be used to access IT services (e.g., live IT services) for computing hardware. For example, the interactive IT kiosk may include various ports for connecting computing hardware to establish a connection to a service center and/or to provide diagnostic data to the service center, a video camera, a display screen (e.g., a touchscreen display), a microphone, and/or the like. These hardware components may allow for a service center to provide IT services related to the computing hardware in real-time and may allow for real-time communication with a user of the interactive IT kiosk without consuming additional computing resources of the computing hardware. ## Claims ### Claim 1 A method, comprising: receiving, by an interactive information technology kiosk, information comprising a user of the interactive information technology kiosk or one or more issues experienced by one or more computing devices; establishing, via one or more ports, one or more connections with the one or more computing devices; determining one or more individuals associated with a service center to provide one or more information technology services to the one or more computing devices based at least on the information; establishing one or more connections with one or more workstations associated with the one or more individuals; and providing one or more multimedia services related to the one or more information technology services after establishing the one or more connections. ### Claim 2 (depends on 1) The method according to claim 1, further comprising: performing one or more diagnostic tests of the one or more computing devices via the one or more ports. ### Claim 3 (depends on 2) The method according to claim 2, further comprising: processing the information or one or more results of the one or more diagnostic tests using an artificial intelligence or a machine learning model to identify one or more characteristics of the information or the one or more results of the one or more diagnostic tests. ### Claim 4 (depends on 3) The method according to claim 3, further comprising: matching the one or more individuals to the one or more computing devices based on the one or more characteristics of the information or the one or more results. ### Claim 5 (depends on 1) The method according to claim 1, wherein the interactive information technology kiosk comprises at least one of: a frame, one or more displays, one or more video cameras, one or more platforms for the computing device, one or more microphones, or one or more speakers. ### Claim 6 (depends on 1) The method according to claim 1, wherein the one or more computing devices comprise: one or more personal computers, one or more medical devices, one or more industrial tools, or one or more elements of a vehicle or a machine. ### Claim 7 (depends on 1) The method according to claim 1, wherein the one or more ports comprise at least one of: one or more universal serial bus ports, one or more Ethernet ports, or one or more multiple pin ports. ### Claim 8 (depends on 1) The method according to claim 1, wherein the one or more multimedia services comprise at least one of: one or more audio services, one or more video services, or one or more augmented reality services. ### Claim 9 (depends on 1) The method according to claim 1, wherein the receiving of the information comprises: receiving the information via at least one of: one or more user interfaces, one or more microphones, one or more video cameras, or one or more electronic drawing pads. ### Claim 10 An interactive information technology kiosk, comprising: at least one processor; and at least one memory comprising computer program code, the at least one memory and the computer program code are configured to, with the at least one processor, cause the interactive information technology kiosk at least to: receive information comprising a user of the interactive information technology kiosk or one or more issues experienced by one or more computing devices; establish, via one or more ports, one or more connections with the one or more computing device; determine one or more individuals associated with a service center to provide one or more information technology services to the one or more computing devices based at least on the information; establish one or more connections with one or more workstations associated with the one or more individuals; and provide one or more multimedia services related to the one or more information technology services after establishing the one or more connections. ### Claim 11 (depends on 10) The interactive information technology kiosk according to claim 10, wherein the at least one memory and the computer program code are configured to, with the at least one processor, further cause the interactive information technology kiosk at least to: perform one or more diagnostic tests of the one or more computing devices via the one or more ports. ### Claim 12 (depends on 11) The interactive information technology kiosk according to claim 11, wherein the at least one memory and the computer program code are configured to, with the at least one processor, further cause the interactive information technology kiosk at least to: process the information or one or more results of the one or more diagnostic tests using an artificial intelligence or a machine learning model to identify one or more characteristics of the information or the one or more results of the one or more diagnostic tests. ### Claim 13 (depends on 12) The interactive information technology kiosk according to claim 12, wherein the at least one memory and the computer program code are configured to, with the at least one processor, further cause the interactive information technology kiosk at least to: match the one or more individuals to the one or more computing devices based on the one or more characteristics of the information or the one or more results. ### Claim 14 (depends on 10) The interactive information technology kiosk according to claim 10, wherein the interactive information technology kiosk further comprises at least one of: a frame, one or more displays, one or more video cameras, one or more platforms for the computing device, one or more microphones, or one or more speakers. ### Claim 15 (depends on 10) The interactive information technology kiosk according to claim 10, wherein the one or more computing devices comprise: one or more personal computers, one or more medical devices, one or more industrial tools, or one or more elements of a vehicle or a machine. ### Claim 16 (depends on 10) The interactive information technology kiosk according to claim 10, wherein the one or more ports comprise at least one of: one or more universal serial bus ports, one or more Ethernet ports, or one or more multiple pin ports. ### Claim 17 (depends on 10) The interactive information technology kiosk according to claim 10, wherein the one or more multimedia services comprise at least one of: one or more audio services, one or more video services, or one or more augmented reality services. ### Claim 18 (depends on 10) The interactive information technology kiosk according to claim 10, wherein the at least one memory and the computer program code are configured to, with the at least one processor, further cause the interactive information technology kiosk, when receiving the information, at least to: receive the information via at least one of: one or more user interfaces, one or more microphones, one or more video cameras, or one or more electronic drawing pads. ### Claim 19 An interactive information technology kiosk, comprising a set of components comprising: a frame, at least one processor, at least one memory comprising computer program code, one or more ports, one or more displays, one or more video cameras, one or more platforms for the computing device, one or more microphones, and one or more speakers, wherein the set of components is configured to perform at least the following: receive information comprising a user of the interactive information technology kiosk or one or more issues experienced by one or more computing devices; and determine one or more individuals associated with a service center to provide one or more information technology services to the one or more computing devices based at least on the information. ### Claim 20 (depends on 19) The interactive information technology kiosk according to claim 19, wherein the set of components is further configured to perform at least the following: establish, via the one or more ports, one or more connections with the one or more computing devices after receiving the information; establish one or more connections with one or more workstations associated with the one or more individuals after determining the one or more individuals; and provide one or more multimedia services related to the one or more information technology services after establishing the one or more connections.