Automatic after call survey and campaign-based customer feedback collection platform
AssigneeOnePIN, Inc.
InventorsFeyzi CELIK, Marcin Nowak
Life of this patent
Estimating the term…
Abstract
This disclosure provides systems, methods, services, and platforms for automatically prompting a user of a mobile device to send feedback after a triggering event. This disclosure enables Mobile Network Operators to immediately solicit timely feedback from a mobile user after an interaction with the user. When a business, group, or other entity has an active survey campaign, a survey message comprising one or more response options is automatically sent to a mobile device after a triggering event occurs. Based on the user's selected response option, subsequent, follow-up survey messages can be automatically sent to the mobile device.
Claims10
1-28. (canceled)
A computer-implemented method for automatically sending a message to a mobile device after a call from the mobile device to a destination address has disconnected, wherein the destination address is associated with a business, the method comprising:
- receiving, at a server operably connected to a mobile operator network, a first communication indicating that a call connected from the mobile device to a destination address has disconnected and indicating that the destination address is associated with a business, wherein the first communication comprises the MSISDN of the mobile device and the destination address;
- determining, at the server, a survey campaign associated with the business;
- preparing, at the server, a second communication comprising
- a first message comprising a prompt comprising a request to answer a survey about the business and a first actionable response option configured to accept the prompt request, wherein the first message is configured to be displayed on a screen of the mobile device;
- and
- a second message comprising a survey based on the survey campaign, the survey comprising a plurality of actionable response options, wherein the second message is configured to be displayed on the screen of the mobile device when the first actionable response option is selected on the mobile device;
- sending, from the server, the second communication to the mobile device via the MSISDN.
Dependencies are inferred from the claim text.