Application quality index

A system for determining an Application Quality Index (AQI) of a software-as-a-service (SAAS) multi-tenant application to a SAAS system, said system comprising:

• a first computing device comprising a processor, the first computing device being in communication with the SAAS multi-tenant application and being configured to:
• access data at a data repository, the accessed data comprises at least connection/disconnection data and API error data of the SAAS multi-tenant application;
• process the accessed data to generate two or more sub-indexes, the two or more sub-indexes comprising at least a first sub-index based on the connection/disconnection data and a second sub-index based on the API error data, wherein the first sub-index is assigned a weighted value based on content of the connection/disconnection data and the second sub-index is assigned a weighted value based on content of the API error data;
• generate the AQI based on the weighted value of the two or more sub-indexes;
• send the generated AQI to the SAAS multi-tenant application;
• and
• receive an update to the SAAS multi-tenant application based on the generated AQI.

A computing system comprising:

• one or more processors;
• and
• one or more non-transitory computer-readable storage devices storing computer-executable instructions, the instructions operable to cause the one or more processors to perform operations comprising:
• accessing data at a data repository, the accessed data comprises at least connection/disconnection data and API error data of the SAAS multi-tenant application;
• processing the accessed data to generate two or more sub-indexes, the two or more sub-indexes comprising at least a first sub-index based on the connection/disconnection data and a second sub-index based on the API error data, wherein the first sub-index is assigned a weighted value based on content of the connection/disconnection data and the second sub-index is assigned a weighted value based on content of the API error data;
• generating the AQI based on the weighted value of the two or more sub-indexes;
• sending the generated AQI to the SAAS multi-tenant application;
• and
• receiving an update to the SAAS multi-tenant application based on the generated AQI.