System for resolving poor patron experience

A computer-readable storage medium storing program instructions that, when executed by a computer, cause the computer to perform a method for handoff of a transaction for completion, the method comprising:

• via a point-of-sale terminal, reading a payment instrument that is presented as payment for the transaction, and transmitting the payment instrument via the internet cloud to a server, wherein the server is not collocated with the point-of-sale terminal, and wherein communications between the point-of-sale terminal and the server are transmitted and received through a gateway device that is collocated with the point-of-sale terminal;
• via the server, using the payment token to access a push notification device identifier that corresponds to the payment instrument, and transmitting a push notification to a guest device that corresponds to the push notification device identifier, wherein acceptance of the push notification directs a proprietary application on the guest device to receive communications from the server that provide for display of details for the transaction on the guest device, whereby a guest may enter a tip amount and feedback score that are transmitted from the guest device to the server;
• and
• via the server, accepting the transaction completion data, notifying the guest device and the point-of-sale terminal that the transaction is complete, and transmitting a notification to a management terminal that is indicative of guest dissatisfaction corresponding to the transaction, wherein the guest dissatisfaction is determined based on the tip amount and feedback score.

A system for handoff of a transaction for completion, the system comprising:

• a point-of-sale terminal, configured to read a payment instrument that is presented as payment for the transaction, and configured to transmit the payment instrument via the internet cloud to a server, wherein said server is not collocated with said point-of-sale terminal, and wherein communications between said point-of-sale terminal and said server are transmitted and received through a gateway device that is collocated with said point-of-sale terminal;
• said server, configured to use the payment token to access a push notification device identifier that corresponds to said payment instrument, and configured to transmit a push notification to a guest device that corresponds to said push notification device identifier, wherein acceptance of said push notification directs a proprietary application on said guest device to receive communications from said server that provide for display of details for the transaction on said guest device, whereby a guest may enter a tip amount and feedback score that are transmitted from said guest device to said server, and configured to receive said transaction completion data, and configured to notify said guest device and said point-of-sale terminal that the transaction is complete, and configured to transmit a notification to a management terminal that is indicative of guest dissatisfaction corresponding to the transaction, wherein said guest dissatisfaction is determined based on said tip amount and feedback score.