Systems and methods for predicting and handling slack periods

A system comprising:

• at least one processor;
• and
• a non-transitory computer readable medium comprising instructions that, when executed by the at least one processor, cause the system to:
• receive a forecast for an entity, wherein the forecast comprises a predicted workload for each interval of the plurality of intervals;
• receive performance statistics related to some or all of the intervals of the plurality of intervals;
• based on the performance statistics and the forecast, detect a slack period in at least one interval of the plurality of intervals;
• and
• in response to the detected slack period, send a notification to each of one or more agents about the detected slack period.

A non-transitory computer readable medium comprising instructions that, when executed by at least one processor, cause the at least one processor to:

• receive a forecast for an entity, wherein the forecast comprises a predicted workload for each interval of the plurality of intervals;
• receive performance statistics related to some or all of the intervals of the plurality of intervals;
• based on the performance statistics and the forecast, detect a slack period in at least one interval of the plurality of intervals;
• and
• in response to the detected slack period, send a notification to each of one or more agents about the detected slack period.