US 2021/0201213 A1 · RESERVATION AND WAITLIST MANAGEMENT USING PRECISION TABLE TURN-TIME ANALYSIS

Abstract

A system and method for dynamic table turn-time estimation, waitlist management, and reservation allocation. The system for turn-table estimation incorporates data associated with the restaurant and its customers and analyzes it to accurately predict table turn-times, dynamically adjusting the predictions on a table-by-table basis as the data changes. The system for reservation management similarly ingests data associated with the restaurant and its customers and analyzes it to predict table availability, assign reservations on a table-by-table basis, and dynamically re-allocate table-by-table reservations as necessary to improve restaurant operations. The system for waitlist management likewise ingests data associated with the restaurant and its customers to dynamically predict estimated wait times, maximize table occupancy, assign waitlist spots to customers who have not yet arrived at the restaurant, and re-order the waitlist as customers arrive and/or leave the restaurant.

Claims18

Dependent claims

A system for dynamic table turn-time prediction, comprising:

a table turn-time analyzer comprising a plurality of programming instructions stored on a memory of, and operating on a processor of, a computing device, wherein the plurality of programming instructions, when operating on the processor, cause the processor to:
receive a request for a reservation at a restaurant;
retrieve historical seating data from a database, the historical seating data comprising at least restaurant-specific history data;
retrieve current seating data comprising information describing a plurality of patrons that are currently seated at tables in the restaurant;
calculate a preliminary table turn-time estimate comprising an estimate of when a table will become available to satisfy the request for a reservation, wherein the preliminary table turn-time estimate is based at least in part on the historical seating data, the current seating data, and the request for a reservation;
monitor the current seating data for changes and produce an updated table turn-time estimate based on any changes as they occur;
and
update the stored seating data based on the current seating data and the request for a reservation.

5 more elements

Dependencies are inferred from the claim text.

Reservation and waitlist management using precision table turn-time analysis

Life of this patent

Reservation and waitlist management using precision table turn-time analysis

Life of this patent

Abstract

Claims18