US 2021/0201144 A1 · SYSTEMS AND METHODS FOR ARTIFICIAL INTELLIGENCE ENHANCEMENTS IN AUTOMATED CONVERSATIONS

Abstract

Systems and methods for generating custom client intents in an AI driven conversation system are provided. Additionally, systems and methods for contact updating in a conversation between an original contact and a dynamic messaging system is provided. Additional systems and methods allow for annotation of a response in a training desk. In additional embodiments, systems and methods for model deployment in a dynamic messaging system are provided. In yet additional embodiments, systems and methods for improved functioning of a dynamic messaging system are provided. Further, systems and methods for an automated buying assistant are provided. An additional set of embodiments include systems and methods for automated task completion.

Claims21

Dependent claims

A method for generating custom client intents in an AI driven conversation system comprising:

receiving data for the client;
auto-generating a series of standard intent categories responsive to the client data;
receiving a custom question from the client;
classifying the custom question to the standard intent categories using at least one AI classification models, wherein the classifying calculates a percentage confidence of a match between the custom question and the intent categories;
displaying the classification results along with the percentage confidence to the client;
and
receiving feedback from the client to either merge the custom question with one of the standard intent categories or generate a new intent category.

4 more elements

Dependencies are inferred from the claim text.

Systems and methods for artificial intelligence enhancements in automated conversations

Life of this patent

Systems and methods for artificial intelligence enhancements in automated conversations

Life of this patent

Abstract

Claims21