System and method for intelligent defect analysis

One or more non-transitory computer-storage media having computer-executable instructions embodied thereon that, when executed, perform a method of providing intelligent defect analysis, the media comprising:

• periodically monitoring a client environment;
• identifying a system defect based on the monitoring of the client environment;
• based on identifying the system defect, performing intelligent natural language processing to analyze the system defect, wherein intelligent natural language processing identifies one or more keywords associated with the system defect;
• identifying a plurality of historical records associated with the one or more keywords;
• identifying one or more solutions associated with the plurality of historical records based on the one or more keywords or the one or more solutions;
• causing display of a notification on a graphical user interface of a user computing device, wherein the notification includes at least one of:
• the one or more keywords or the one or more solutions.

A system for providing intelligent defect analysis, the system comprising:

• a hardware processor configured to perform operations in response to receiving an instruction selected from a predefined native instruction set of codes;
• a memory;
• a database configured to store a plurality of historical records;
• a proactive monitoring component configured to:
• periodically monitor a client environment;
• and
• identify a system defect based on the monitoring of the client environment;
• an analysis component configured to:
• perform natural language processing to analyze the system defect, wherein the natural language processing identifies one or more keywords associated with the system defect;
• and
• identify one or more of the plurality of historical records in the database as being associated with the one or more keywords;
• an action framework component configured to identify one or more solutions associated with the one or more of the plurality of historical records and the one or more keywords;
• and
• a display component configured to cause display of a notification on a graphical user interface, wherein the notification incudes at least one of the one or more keywords or the one or more solutions.