Incident management system and method with card-based workflow integration and map thumbnail hot zones

A computer-based incident management system comprising:

• a graphical display;
• a user input device;
• and
• an electronic processor configured to
• display on the graphical display one or more thumbnail icons, each thumbnail icon of the one or more thumbnail icons corresponding to a different defined geographic area,
• receiving a user input via the user input device selecting a thumbnail icon of the one or more thumbnail icons, and
• displaying on the graphical display a first user interface screen in response to receiving the user input selecting the thumbnail icon, wherein the first user interface screen includes
• the one or more thumbnail icons,
• a map identifying a defined geographic area corresponding to the selected thumbnail icon,
• a plurality of call icons each corresponding to a different one of a plurality of active incoming calls received from within the defined geographic area corresponding to the selected thumbnail icon, wherein each call icon of the plurality of call icons is positioned at a location on the map corresponding to a geographic location of the active incoming call, wherein at least one call icon of the plurality of call icons is assigned to an incident, and
• at least one incident icon each corresponding to a different incident to which at least one call icon of the plurality of call icons is assigned.