System, Method, and Computer Program Product for Task-based Teleconference Management

A system comprising a server comprising at least one processor, the server programmed and/or configured to:

• detect a system emergency comprising a failure of at least one process of a computer-network system;
• initiate a teleconference bridge;
• determine at least one task to be resolved based on the system emergency;
• in response to detecting the system emergency, generate a primary teleconference session hosted by the teleconference bridge and connect to the teleconference bridge, based on the at least one task, a plurality of teleconference participants from a plurality of individuals of an organization;
• receive a plurality of participant identifiers comprising a participant identifier for each of the plurality of teleconference participants;
• determine an association of at least one group of a plurality of predetermined groups of the organization with each of the plurality of teleconference participants based at least partly on the plurality of participant identifiers;
• and
• generate display data configured to cause a computing device to display a control interface depicting:
• (i) the primary teleconference session having a set of groups of teleconference participants, the set of groups selected from the plurality of predetermined groups based on task data, and each of the plurality of teleconference participants represented in the set of groups based on the at least one group with which the teleconference participant is associated;
• and (ii) labels of each of the plurality of teleconference participants distinguished visually to identify the at least one group associated with the teleconference participant.

A computer program product comprising at least one non-transitory computer-readable medium including program instructions that, when executed by at least one processor, cause the at least one processor to:

• detect a system emergency comprising a failure of at least one process of a computer-network system;
• initiate a teleconference bridge;
• determine at least one task to be resolved based on the system emergency;
• in response to detecting the system emergency, generate a primary teleconference session hosted by the teleconference bridge and connect to the teleconference bridge, based on the at least one task, a plurality of teleconference participants from a plurality of individuals of an organization;
• receive a plurality of participant identifiers comprising a participant identifier for each of the plurality of teleconference participants;
• determine an association of at least one group of a plurality of predetermined groups of the organization with each of the plurality of teleconference participants based at least partly on the plurality of participant identifiers;
• and
• generate display data configured to cause a computing device to display a control interface depicting:
• (i) the primary teleconference session having a set of groups of teleconference participants, the set of groups selected from the plurality of predetermined groups based on task data, and each of the plurality of teleconference participants represented in the set of groups based on the at least one group with which the teleconference participant is associated;
• and (ii) labels of each of the plurality of teleconference participants distinguished visually to identify the at least one group associated with the teleconference participant.