System and method for combining phonetic and automatic speech recognition search
AssigneeNice Ltd.
InventorsWilliam Mark FINLAY, Robert William MORRIS, Peter S. CARDILLO, Maria Michaela KUNIN
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AssigneeNice Ltd.
InventorsWilliam Mark FINLAY, Robert William MORRIS, Peter S. CARDILLO, Maria Michaela KUNIN
Estimating the term…
A text search query including one or more words may be received. An ASR index created for an audio recording may be searched over using the query to produce ASR search results including words, each word associated with a confidence score. For each of the words in the ASR search results associated with a confidence score below a threshold (and in some cases having one or more preceding words in the ASR index and one or more subsequent words in the ASR index), a phonetic representation of the audio recording may be searched for the word having the confidence score below the threshold, where it occurs in the audio recording, possibly after the one or more preceding words and in the audio recording before the one or more subsequent words, to produce phonetic search results. Search results may be returned include ASR and phonetic results.
A method for searching an audio recording using text, the method comprising:
The method of claim 3 wherein the phonetic representation and ASR index are comprised within a composite index, and wherein the phonetic representation represents only portions of the audio file comprising words associated with a confidence score below the threshold.
A method for searching an audio recording using text, the method comprising:
A system for searching an audio recording using text, the system comprising:
Dependencies are inferred from the claim text.