Email content extraction

A system, comprising:

• a processing device;
• and
• a memory device in communication with the processing device, the memory device storing instructions that when executed by the processing device result in:
• accessing an email message received at a mail server;
• extracting a plurality of correspondence data from the email message;
• applying a correspondence classifier to the correspondence data to determine a request type of the email message;
• extracting a plurality of entities from the email message in a free-form format, the extracting performed based on determining that the request type is supported;
• determining a confidence level of the extracting of the entities;
• performing a lookup of the entities in one or more records of a database based on determining that the confidence level is above a confidence threshold;
• and
• generating a new processing request comprising a plurality of |prepopulated data fields populated with the entities based on identifying a match in the one or more records of the database.