Deriving multiple meaning representations for an utterance in a natural language understanding (nlu) framework
AssigneeServiceNow, Inc.
InventorsEdwin Sapugay, Gopal Sarda
Life of this patent
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AssigneeServiceNow, Inc.
InventorsEdwin Sapugay, Gopal Sarda
Estimating the term…
The present approaches are generally related to an agent automation framework that is capable of extracting meaning from user utterances, such as requests received by a virtual agent (e.g., a chat agent), and suitably responding to these user utterances. In certain aspects, the agent automation framework includes a NLU framework and an intent-entity model having defined intents and entities that are associated with sample utterances. The NLU framework may include a meaning extraction subsystem designed to generate meaning representations for the sample utterances of the intent-entity model to construct an understanding model, as well as generate meaning representations for a received user utterance to construct an utterance meaning model. The disclosed NLU framework may include a meaning search subsystem that is designed to search the meaning representations of the understanding model to locate matches for meaning representations of the utterance meaning model.
An agent automation system, comprising:
A method of operating a natural language understanding (NLU) framework, comprising:
A non-transitory, computer-readable medium storing instructions of a natural language understanding (NLU) framework executable by one or more processors of a computing system, the instructions comprising instructions to:
Dependencies are inferred from the claim text.