Bidirectional video communication system and kiosk terminal

A bidirectional video communication system for communication between a kiosk terminal and an operator terminal, the system being configured to bidirectionally transmit a video of a user who operates the kiosk terminal and a video of an operator who operates the operator terminal between the kiosk terminal and the operator terminal,

• wherein the operator terminal comprises:
• a communication device configured to perform communication with the kiosk terminal;
• a camera configured to shoot a frontal-face video of the operator;
• a microphone configured to pick up a sound of the operator's voice;
• and
• a controller, and
• wherein the kiosk terminal comprises:
• a communication device configured to perform communication with the operator terminal;
• a monitor configured to display the frontal-face video of the operator shot by the camera;
• a speaker configured to output an original sound of the operator's voice picked up by the microphone;
• a controller,
• wherein the controller of the kiosk terminal is configured such that, in an operator display mode, the controller displays the video of the operator on the monitor concurrently with outputting the original sound of the operator's voice from the speaker whereas, in an avatar display mode, the controller displays a video of an avatar, the avatar being generated based on feature information including operator's features extracted from the video of the operator, concurrently with outputting a converted sound from the speaker, the converted sound being generated by converting the original sound of the operator's voice to one suited for the avatar.