# US 2020/0404476 A1 · Real-Time Incident Reporting And Alert System > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 2020/0404476 A1 - Document ID: US20200404476A1 - Status: Published application - Kind: A1 - Application number: 16/971,382 - Filed: 2019-02-25 - Published: 2020-12-24 - Earliest claimed: 2018-02-23 - Assignees: James Walker & Co. Ltd. - Inventors: Garry SWEET - Web page: https://patentgrep.com/patent/US20200404476A1 ## CPC - G08B 25/016: {Personal emergency signalling and security systems (emergency non-personal manually actuated alarm activators G08B25/12)} - H04W 4/90: Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS] - G08B 27/006: {with transmission via telephone network} - H04M 1/72424: with manual activation of emergency-service functions - H04W 4/021: Services related to particular areas, e.g. point of interest [POI] services, venue services or geofences - H04W 8/26: Network addressing or numbering for mobility support - G08B: SIGNALLING SYSTEMS, e.g. PERSONAL CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS - H04W: WIRELESS COMMUNICATION NETWORKS (broadcast communication H04H; communication systems using wireless links for non-selective communication, e.g. wireless extensions H04M1/72) - H04M: TELEPHONIC COMMUNICATION (circuits for controlling other apparatus via a telephone cable and not involving telephone switching apparatus G08) ## Abstract A real-time, interactive incident reporting and alert system and method is provided. The system includes at least one server configured to: receive, from a user device, an incident report, the incident report including an identifier of a user associated with the user device, a location associated with an incident, and information relating to the incident; identify a plurality of users in proximity to the location; and transmit an alert to a plurality of user devices associated with the plurality of users to inform the plurality of users of the incident. ## Claims ### Claim 1 A real-time, interactive incident reporting and alert system including at least one server configured to: receive, from a user device, an incident report, the incident report including an identifier of a user associated with the user device, a location associated with an incident, and information relating to the incident; identify a plurality of users in proximity to the location; and transmit an alert to a plurality of user devices associated with the plurality of users to inform the plurality of users of the incident. ### Claim 2 (depends on 1) The system of claim 1, wherein the at least one server is configured to receive details of an identity of the user, and associate the identity of the user with the user device. ### Claim 3 (depends on 1) The system of claim 1, wherein the at least one server is further configured to verify the identity of the user. ### Claim 4 (depends on 1) The system of claim 1, wherein the at least one server is configured to identify a location of each of the plurality of users at least partly prior to receiving the incident report, in order to identify the plurality of users in proximity to the location of the incident. ### Claim 5 (depends on 1) The system of claim 1, wherein the at least one server is further configured to determine one or more recommended responses based upon the incident report, and provide the recommended response to a security user. ### Claim 6 (depends on 1) The system of claim 1, wherein the at least one server is configured to automatically allocate the incident to a security user of a plurality of security users for initial action. ### Claim 7 (depends on 6) The system of claim 6, wherein the at least one server is configured to receive an alert configuration from the security user, and generate the alert based thereon. ### Claim 8 (depends on 7) The system of claim 7, wherein the alert configuration includes information defining a proximity to the incident defining the plurality of users to which the alert is to be sent. ### Claim 9 (depends on 1) The system of claim 1, wherein the at least one server is configured to generate updated alerts based upon a change in an incident, or if further information is made available about an incident. ### Claim 10 (depends on 1) The system of claim 1, wherein the at least one server is configured to receive multiple incident reports from multiple users, and automatically identify common incidents based on the multiple incident reports. ### Claim 11 (depends on 10) The system of claim 10, wherein the at least one server is configured to automatically identify new information from subsequent reports, and selectively forward the new information to a user. ### Claim 12 (depends on 1) The system of claim 1, wherein the at least one server is configured to provide a graphical user interface (GUI) to the user device, the GUI enabling the user to generate the incident report. ### Claim 13 (depends on 12) The system of claim 12, wherein the GUI enables the user to select the location with reference to a map element. ### Claim 14 (depends on 13) The system of claim 13, wherein the GUI enables the user to select whether the incident is moving, and in such case input a direction of movement associated with the incident. ### Claim 15 (depends on 13) The system of claim 13, wherein the location of the incident report may define the location of the user and the location of the incident. ### Claim 16 (depends on 1) The system of claim 1, wherein the alert is selectable, upon which further information and/or instructions relating to the incident are opened. ### Claim 17 (depends on 16) The system of claim 16, wherein the alert enables the user to confirm receipt of the instructions thereof. ### Claim 18 (depends on 16) The system of claim 16, wherein the information and/or instructions may be provided based upon the user's proximity to the incident, and wherein the the user's proximity to the incident is defined according to zones. ### Claim 19 (depends on 1) The system of claim 1, wherein the at least one server may be configured to provide a GUI to one or more first responders and/or security users, the GUI including, a map based representation illustrating a location of the offender(s), their movements and proximity to users in accordance with one or more zones. ### Claim 20 A real-time, interactive incident reporting and alert method including: receiving, from a user device, an incident report, the incident reports including an identifier of a user associated with the user device, a location associated with an incident, and information relating to the incident; identifying a plurality of users in proximity to the location; and transmitting an alert to a plurality of user devices associated with the plurality of users to inform the plurality of users of the incident.