# US 2020/0401640 A1 · Enhanced notification system for real time control center > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 2020/0401640 A1 - Document ID: US20200401640A1 - Status: Published application - Kind: A1 - Application number: 16/447,138 - Filed: 2019-06-20 - Published: 2020-12-24 - Earliest claimed: 2019-06-20 - Assignees: Sprinklr, Inc. - Applicants: Sprinklr, Inc. - Inventors: Justin Trevor GARRITY; Dan BLAISDELL; Ryan Robert PARR - Web page: https://patentgrep.com/patent/US20200401640A1 ## CPC - G06F 16/9536: Search customisation based on social or collaborative filtering - G06F 16/9538: Presentation of query results - G06Q 30/0201: Market modelling; Market analysis; Collecting market data - G08B 3/10: using electric transmission; using electromagnetic transmission - G08B 5/36: using visible light sources - G06F: ELECTRIC DIGITAL DATA PROCESSING (computer systems based on specific computational models G06N) - G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR - G08B: SIGNALLING SYSTEMS, e.g. PERSONAL CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS ## Abstract A control center includes a display screen for displaying different social media and social media analytics. The control center includes an enhanced notification device that operates independently and remotely from the display screen. A media controller receives a selection of a search term, selection of an analytic, and selection of a trigger event for the analytic. The control center obtains social media from different networks containing the search term and generates the selected analytic from the social media. The media controller activates the enhanced notification device when the trigger event is detected in the analytic. The activated notification device provides a different environmental attribute than the display screen that is more effective in gaining the attention of the control center operators. ## Claims ### Claim 1 A control center, comprising: at least one display screen; an enhanced notification device operating independently from the display screen; a media controller including one or more hardware processors configured to: receive a selection of a search term from a user interface; receive a selection of an analytic from the user interface; receive a trigger event for the analytic; use application program interface to access social media from different networks containing the search term; generate the selected analytic from the social media; display the analytic on the display screen; monitor the analytic for the trigger event; and activate the notification device when the trigger event is detected in the analytic, the activated notification device configured to generate a different environmental attribute than the display screen. ### Claim 2 (depends on 1) The control center according to claim 1, wherein the notification device includes an audio or visual device placed in a different location in a room from the display screen. ### Claim 3 (depends on 1) The control center according to claim 1, wherein the hardware processors are further configured to: receive a second trigger event for the analytic; monitor the analytic for the second trigger event; and activate a second notification device that operates independently from the display screen when the second trigger event is detected in the analytic. ### Claim 4 (depends on 1) The control center according to claim 1, wherein the hardware processor is further configured to: increase an intensity of a light in the notification device to indicate an increase in the analytic; and decrease an intensity of the light to indicate a decrease in the analytic. ### Claim 5 (depends on 1) The control center according to claim 1, wherein the hardware processor is further configured to: increase a rate that a sound is generated from the notification device to indicate an increase in the analytic; and decrease the rate that the sound is generated from the notification device to indicate a decrease in the analytic. ### Claim 6 (depends on 1) The control center according to claim 1, wherein the hardware processor is further configured to: receive a selection of a first analytic; receive a selection of a first trigger event for the first analytic; receive a selection of a second analytic; receive a selection of a second trigger event for the second analytic; generate a first tone with the notification device when the first trigger event is detected in the first analytic; and generate a second tone with the notification device when the second trigger event is detected in the second analytic. ### Claim 7 (depends on 1) The control center according to claim 1, wherein the one or more hardware processors are further configured to: receive a selection of a first analytic; receive a selection of a first trigger event for the first analytic; receive a selection of a second analytic; receive a selection of a second trigger event for the second analytic; activate a first color light in the notification device when the first trigger event is detected in the first analytic; and activate a second color light in the notification device when the second trigger event is detected in the second analytic. ### Claim 8 (depends on 1) The control center according to claim 1, wherein the trigger event is a value, percentage, or rate of change of the analytic. ### Claim 9 (depends on 1) The control center according to claim 1, wherein the hardware processor is further configured to: identify an initial value or rate of the analytic; predict a future value of the analytic from the initial value or rate; and activate the notification device when the trigger event is detected in the predicted future value. ### Claim 10 A computer program for operating a real time control center, the computer program comprising a set of instructions operable to: display on a user interface a search field for entering a search term; display on the user interface an analytic field for entering an analytic; display on the user interface a trigger event field for entering a trigger event for the analytic; retrieve social media from different networks containing the search term; generate the analytic from the social media; display the analytic on a control center display screen; monitor the analytic for the trigger event; and activate an enhanced notification device when the trigger event is detected in the analytic, wherein the enhanced notification device operates separately from the control center display screen and generates a different environmental attribute from the display screen. ### Claim 11 (depends on 10) The computer program of claim 10, wherein the notification device includes an audio or visual device placed in a different location in a room from the display screen. ### Claim 12 (depends on 10) The computer program of claim 10, further comprising instructions operable to: display on the user interface a second trigger field for entering a second trigger event for the analytic; and activate a second notification device when the second trigger is detected in the analytic, wherein the second notification device operates separately from the control center display screen. ### Claim 13 (depends on 10) The computer program of claim 10, further comprising instructions operable to: increase an intensity of a light in the notification device to indicate an increase in the analytic; and decrease an intensity of the light in the notification device to indicate a decrease in the analytic. ### Claim 14 (depends on 10) The computer program of claim 10, further comprising instructions operable to: increase a rate of a sound generated from the notification device to indicate an increase in the analytic; and decrease the rate of the sound generated from the notification device to indicate a decrease in the analytic. ### Claim 15 (depends on 10) The computer program of claim 10, further comprising instructions operable to: display on the user interface a first analytic field for entering a first analytic; display a first trigger event field for entering a first trigger event for the first analytic; display on the user interface a second analytic field for entering a second analytic; display a second trigger event field for entering a second trigger event for the second analytic; activate a first audio/visual notification from the notification device when the first trigger event is detected in the first analytic; and activate a second audio/visual notification from the notification device when the second trigger event is detected in the second analytic. ### Claim 16 (depends on 15) The computer program of claim 15, wherein: the first audio/visual notification is a first tone; and the second audio/visual notification is a second different tone. ### Claim 17 (depends on 15) The computer program of claim 15, wherein: the first audio/visual notification is a first colored light; and the second audio/visual notification is a second different colored light. ### Claim 18 (depends on 15) The computer program of claim 15, wherein the trigger event is a value, percentage, or rate of change of the analytic. ### Claim 19 (depends on 10) The computer program of claim 10, further comprising instructions operable to: identify an initial value or rate of the analytic; predict a future value of the analytic from the initial value or rate; and activate the notification device when the trigger event is detected in the predicted future value of the analytic.