Context-aware instruction delivery to agents

An agent device configured to selectively present instructions to legitimate agents, the agent device comprising:

• a memory configured to store information associated with a legitimate agent;
• a transceiver configured to communicate with a remote server;
• an output device configured to present information;
• and
• a processor coupled to the memory, the transceiver, and the output device, wherein the processor is configured to perform or control performance of:
• receive, via the transceiver, a message from the remote server, wherein the message includes an instruction and at least one criterion extracted from the instruction;
• determine whether the stored information in the memory meets the at least one criterion;
• in response to a determination that the stored information meets the at least one criterion, cause the output device to present the instruction to the legitimate agent;
• and
• in response to a determination that the stored information fails the at least one criterion, ignore the instruction.

A method for an agent device to selectively provide instructions to legitimate agents, the method comprising:

• receiving, from a remote security server, a message including an instruction and at least one criterion extracted from the instruction;
• determining whether a legitimate agent is present;
• in response to a determination that the legitimate agent is absent, ignoring the instruction;
• and
• in response to a determination that the legitimate agent is present:
• retrieving information associated with the legitimate agent from an agent device memory;
• determining whether the retrieved information meets the at least one criterion;
• in response to a determination that the retrieved information meets the at least one criterion, providing the instruction to the legitimate agent;
• and
• in response to a determination that the retrieved information fails the at least one criterion, ignoring the instruction.