Method for capturing and updating database entries of crm system based on voice commands

A non-transitory machine-readable storage medium having instructions stored therein, which when executed by a processor, cause the processor to perform operations, the operations comprising:

• receiving, at a cloud server over a network, voice instructions captured by an interactive voice response (IVR) application running on a mobile device, wherein the voice instructions are to update states of one or more tasks of a task database system;
• applying a neutral network model to the voice instructions, including
• performing a speech-to-text (STT) process on the voice instructions to convert the voice instructions to a text stream, and
• performing a natural language process (NLP) on the text stream to recognize data to be updated and a target task to be updated;
• transmitting the data to be updated and a target task to be updated to the mobile device over the network for confirmation by a user associated with the mobile device;
• and
• in response to a confirmation received from the mobile device, transmitting a database update command to the task database system to update one or more fields of the target task based on the data to be updated.

A data processing system, the system comprising:

• a processor;
• and
• a memory coupled to the processor to store instructions, which when executed by the processor, cause the processor to perform operations, the operations including
• receiving, at a cloud server over a network, voice instructions captured by an interactive voice response (IVR) application running on a mobile device, wherein the voice instructions are to update states of one or more tasks of a task database system,
• applying a neutral network model to the voice instructions, including
• performing a speech-to-text (STT) process on the voice instructions to convert the voice instructions to a text stream, and
• performing a natural language process (NLP) on the text stream to recognize data to be updated and a target task to be updated;
• transmitting the data to be updated and a target task to be updated to the mobile device over the network for confirmation by a user associated with the mobile device, and
• in response to a confirmation received from the mobile device, transmitting a database update command to the task database system to update one or more fields of the target task based on the data to be updated.