Automatic speaker identification in calls
AssigneeAffectLayer, Inc.
InventorsRaphael Cohen, Erez Volk, Russell Levy, Micha Yochanan Breakstone
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AssigneeAffectLayer, Inc.
InventorsRaphael Cohen, Erez Volk, Russell Levy, Micha Yochanan Breakstone
Estimating the term…
A speaker identification system (“system”) automatically assigns a speaker to voiced segments in a conversation, without requiring any previously recorded voice sample or any other action by the speaker. The system enables unsupervised learning of speakers' fingerprints and using such fingerprints for identifying a speaker in a recording of a conversation. The system identifies one or more speakers, e.g., representatives of an organization, who are in conversation with other speakers, e.g., customers of the organization. The system processes recordings of conversations between a representative and one or more customers to generate multiple voice segments having a human voice, identifies the voice segments that have the same or a similar feature, and determines the voice in the identified voice segments as the voice of the representative.
1-34. (canceled)
A computer-implemented method comprising:
A non-transitory computer-readable medium with instructions stored thereon that, when executed by a processor, cause the processor to perform operations comprising:
A computer-implemented method comprising:
Dependencies are inferred from the claim text.