Methods and apparatus for identification and optimization of artificial intelligence calls
AssigneeRibbon Communications Operating Company, Inc.
InventorJustin Hart
Life of this patent
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Abstract
The present invention relates to communications methods and apparatus for determining whether a received call originated from an artificial intelligence system and the call handling procedures to be used on the received call based on whether or not the call was determined to have been originated from an artificial intelligence system. An exemplary method embodiment includes the steps of: receiving a first call; determining whether said first call originated from an artificial intelligence system; and when said first call is determined to have originated from an artificial intelligence system performing one or more artificial intelligence call handling operations.
Claims20
A communications method comprising:
- receiving a first call;
- determining whether or not said first call originated from an artificial intelligence system;
- and
- when said first call is determined to have originated from an artificial intelligence system performing artificial intelligence call handling operations.
A communications method comprising:
- receiving at a first device a first call destined for a second device;
- determining whether said first call includes first information identifying said first call as originating from an artificial intelligence system;
- and
- when the first device determines that the first call includes first information identifying said first call as originating from an artificial intelligence system:
- (i) modifying by the first device at least one of said signaling of the first call or media of the first call to include second information identifying said first call as originating from an artificial intelligence system, said second information being different from said first information, and
- (ii) transmitting the modified first call to the second device.
A communications system comprising:
- a communications device including a processor, said processor controlling the operation of the communications device to:
- receive a first call;
- determine whether said first call originated from an artificial intelligence system;
- and
- when said first call is determined to have originated from an artificial intelligence system perform one or more artificial intelligence call handling operations.
Dependencies are inferred from the claim text.