# US 2020/0288015 A1 · Automating actions of a mobile device during calls with an automated phone system > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 2020/0288015 A1 - Document ID: US20200288015A1 - Status: Published application - Kind: A1 - Application number: 16/296,285 - Filed: 2019-03-08 - Published: 2020-09-10 - Earliest claimed: 2019-03-08 - Assignees: International Business Machines Corporation - Applicants: International Business Machines Corporation - Inventors: GIACOMO G. CHIARELLA; DANIEL T. CUNNINGTON; EUNJIN LEE; JOHN J. WOOD - Web page: https://patentgrep.com/patent/US20200288015A1 ## CPC - H04M 3/5166: {in combination with interactive voice response systems or voice portals, e.g. as front-ends} - H04M 1/724: User interfaces specially adapted for cordless or mobile telephones - H04M 1/72421: with automatic activation of emergency service functions, e.g. upon sensing an alarm - H04M 2203/256: comprising a service specific user interface - H04M: TELEPHONIC COMMUNICATION (circuits for controlling other apparatus via a telephone cable and not involving telephone switching apparatus G08) ## Abstract Embodiments include methods, systems and computer program products for automating actions of a mobile device during a call with an automated phone system. Aspects include determining that a phone call is being made to the automated phone system from the mobile device. Aspects also include obtaining automation information for the phone call. Based at least in part on the automation information, aspects include automatically performing at least one of providing data to the automated phone system and executing an action on the mobile device. ## Claims ### Claim 1 A computer-implemented method for automating actions of a mobile device during a call with an automated phone system, the method comprising: determining that a phone call is being made to the automated phone system from the mobile device, wherein the determination that the phone call is being made to the automated phone system is based at least in part upon a phone number dialed for the phone call; obtaining automation information for the phone call; and based at least in part on the automation information, automatically performing at least one of providing data to the automated phone system and executing an action on the mobile device. ### Claim 2 (depends on 1) The computer-implemented method of claim 1, wherein the automation information is created by monitoring data provided to the automated phone system by a user of the mobile device during one or more previous calls to the automated phone system. ### Claim 3 (canceled) ### Claim 4 (depends on 1) The computer-implemented method of claim 1, wherein the determination that the phone call is being made to the automated phone system is based at least in part upon a determination that an audio metadata captured during the phone call is identical to the audio metadata captured during a previous call associated with the phone number. ### Claim 5 (depends on 4) The computer-implemented method of claim 4, wherein the audio metadata includes a tone, a pitch, a cadence and a volume of the audio as a function of time. ### Claim 6 (depends on 1) The computer-implemented method of claim 1, wherein executing the action on the mobile device includes changing a display of the mobile device to be a data input screen. ### Claim 7 (depends on 1) The computer-implemented method of claim 1, wherein executing the action on the mobile device includes opening an application on the mobile device. ### Claim 8 (depends on 7) The computer-implemented method of claim 7, wherein executing the action on the mobile device further includes copying data from the application on the mobile device to a clipboard. ### Claim 9 (depends on 1) The computer-implemented method of claim 1, wherein the data provided to the automated phone system is obtained from the automation information. ### Claim 10 (depends on 9) The computer-implemented method of claim 9, wherein the data provided to the automated phone system is determined at least in part based upon a time that the phone call is placed. ### Claim 11 A computer program product for automating actions of a mobile device during a call with an automated phone system, the computer program product comprising: a computer readable storage medium having program instructions embodied therewith, wherein the computer readable storage medium is not a signal, the program instructions readable by a processing circuit to cause the processing circuit to: determine that a phone call is being made to the automated phone system from the mobile device, wherein the determination that the phone call is being made to the automated phone system is based at least in part upon a phone number dialed for the phone call; obtain automation information for the phone call; and based at least in part on the automation information, automatically perform at least one of providing data to the automated phone system and executing an action on the mobile device. ### Claim 12 (depends on 11) The computer program product of claim 11, wherein the automation information is created by monitoring data provided to the automated phone system by a user of the mobile device during one or more previous calls to the automated phone system. ### Claim 13 (canceled) ### Claim 14 (depends on 1311) The computer program product of claim 1311, wherein the determination that the phone call is being made to the automated phone system is based at least in part upon a determination that an audio metadata captured during the phone call is identical to the audio metadata captured during a previous call associated with the phone number. ### Claim 15 (depends on 14) The computer program product of claim 14, wherein the audio metadata includes a tone, a pitch, a cadence and a volume of the audio as a function of time. ### Claim 16 (depends on 11) The computer program product of claim 11, wherein executing the action on the mobile device includes changing a display of the mobile device to be a data input screen. ### Claim 17 (depends on 11) The computer program product of claim 11, wherein executing the action on the mobile device includes opening an application on the mobile device. ### Claim 18 (depends on 17) The computer program product of claim 17, wherein executing the action on the mobile device further includes copying data from the application on the mobile device to a clipboard. ### Claim 19 A mobile device for performing a processing action, the mobile device comprising: a touch sensor configured to receive an input from a user; and a processing device configured to: determine that a phone call is being made to an automated phone system from the mobile device, wherein the determination that the phone call is being made to the automated phone system is based at least in part upon a phone number dialed for the phone call; obtain automation information for the phone call; and based at least in part on the automation information, automatically perform at least one of providing data to the automated phone system and executing an action on the mobile device. ### Claim 20 (depends on 19) The mobile device of claim 19, wherein the automation information is created by monitoring data provided to the automated phone system by a user of the mobile device during one or more previous calls to the automated phone system.