Method, System, and Computer Program Product for Accessing Data about a Caller from Multiple Data Sources in Real Time

A system for accessing data about a caller from multiple data sources in real time, the system comprising:

• a computer aided dispatch system;
• a logging system;
• a public safety data router (PSDR) programmed and/or configured to:
• request initial information from an automatic location information (ALI) modem, causing the ALI modem to access the initial information from a location information database;
• receive the initial information from the ALI modem, wherein the PSDR receives and reconfigures the initial information from an inbound format to a different outbound format such that the data is readable to call handling equipment;
• in response to the ALI modem receiving the initial information from the location information database, communicate the initial information to the call handling equipment;
• request additional information from a cloud-based repository;
• receive the additional information from the cloud-based repository;
• communicate the additional information to at least one of the call handling equipment, the computer aided dispatch system, and the logging system;
• and
• input data to the logging system from at least one of the call handling equipment, the computer aided dispatch system, and the cloud-based repository;
• the cloud-based repository programmed and/or configured to communicate with a third party alarm monitoring system and a plurality of PSDRs comprising the PSDR;
• and
• a call handling system programmed and/or configured to communicate caller information from a communication device of the caller to the PSDR.

A computer program product for accessing data about a caller from multiple data sources in real time, the computer program product storing program instructions configured to cause at least one processor of a public safety data router (PSDR) to:

• a.) communicatively connect with call handling equipment;
• b.) in response to a communication being initiated by the caller, receive caller data comprising a unique caller identifier associated with the caller from the call handling equipment;
• c.) communicate, based on the unique caller identifier, a request for initial information to a location information database and/or an additional data repository;
• d.) receive the initial information;
• e.) reconfigure the initial information from an inbound format to a different outbound format such that the initial information is readable by at least one of the call handling equipment, a computer aided dispatch system, and a public safety information management system;
• f.) communicate the initial information to at least one of the call handling equipment, the computer aided dispatch system, and the public safety information management system;
• g.) communicate, based on an index or search criteria, a request for additional information to a cloud-based repository;
• h.) receive the additional information from the cloud-based repository;
• and
• i.) communicate the additional information to at least one of the call handling equipment, the computer aided dispatch system, and the public safety information management system for display to a user.