Device and method for assisting a client when requesting a mobile service vehicle
AssigneeVolkswagen Aktiengesellschaft
InventorsSebastian HÖFLICH, Volker RÖMMELER, Jan WEHINGER
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Abstract
A device and method for assisting a client when requesting a mobile service vehicle which includes a vehicle carriage and a passenger compartment temporarily connected to the vehicle carriage and equipped for the service in question. The method includes determining a need of the client for obtaining a service during a journey, determining that the client's preference for meeting the need cannot be met and, automatically emitting an alternative suggestion to meet the need.
Claims14
A method for assisting a customer when requesting a mobile service vehicle comprising a vehicle carrier and a cabin (CAB) which is temporarily connected to the vehicle carrier and is equipped to perform the service, the method comprising:
- determining a need of the customer to obtain a service during a journey;
- determining that a preference of the customer for satisfying the need cannot be met;
- and
- in response to determining that the customer preference cannot be met,
- automatically outputting an alternative suggestion with respect to the customer preference.
An apparatus for assisting a customer when requesting a mobile service vehicle comprising a vehicle carrier and a cabin (CAB), which is temporarily connected to the vehicle carrier and is equipped to perform the service, the apparatus comprising:
- a data input;
- an evaluation unit;
- and
- a data output,
- wherein the evaluation unit is configured to:
- determine a need of the customer to obtain a service during a journey by means of the data input,
- determine that a preference of the customer for satisfying the need cannot be met and, in response thereto, and
- automatically output an alternative suggestion with respect to the preference by the data output.
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Dependencies are inferred from the claim text.