Controlling a graphical user interface for workflow

A method providing a web-based graphical user interface for providing an employee management call center supplemental workflow tool, comprising:

• receiving, from a database, a decisional matrix, the decisional matrix describing a plurality of decisional paths and comprising a plurality of questions and a plurality of scripts related to the employee management call center workflow, wherein the decisional matrix is stored in the database in a non-web format, wherein receiving the decisional matrix comprises receiving a web decisional matrix comprising the decisional matrix in a web format for display, wherein receiving the web decisional matrix comprises converting the decisional matrix in the non-web format to a web format comprising components loadable by a web-based browser, wherein the web decisional matrix is updatable by modifying the decisional matrix in the non-web format and converting the modified decisional matrix to the web format;
• displaying a web-based graphical user interface on a display and within the web-based browser, the web-based graphical user interface providing at least one element selected from the group consisting of:
• at least one question selected from the plurality of questions and at least one script selected from the plurality of scripts, wherein the at least one element that is provided is determined via the web decisional matrix and provided in a prompt format identified by the web decisional matrix;
• receiving, at the web-based graphical user interface, user input responsive to the at least one element;
• validating the user input, wherein the validating comprises comparing a format of the user input to a predetermined format corresponding to the prompt format;
• and
• displaying at least another element selected from the group consisting of:
• another at least one question and another at least one script, wherein the at least another element is determined based upon correlating the received user input to the workflow within the web decisional matrix and identifying an element occurring within the workflow after the element corresponding to the received user input.

A system having a graphical user interface for providing an employee management call center supplemental workflow tool comprising:

• a database comprising a decisional matrix in a non-web format, the decisional matrix describing a plurality of decisional paths and comprising a plurality of questions and a plurality of scripts related to an employee management workflow;
• a display device providing a web-based graphical user interface, wherein the web-based graphical user interface provides at least one element selected from the group consisting of:
• at least one question selected from the plurality of questions and at least one script selected from the plurality of scripts, wherein the web-based graphical user interface accesses the workflow decisional matrix in a web format for display within a web-based browser, wherein the web format is generated by converting the decisional matrix in the non-web format to a web format comprising components loadable by the web-based browser and wherein the web format is updatable by modifying the decisional matrix in the non-web format and converting the modified decisional matrix to the web format, wherein the at least one element is provided in a prompt format identified by the decisional matrix;
• the graphical user interface receiving user input responsive to the at least one element;
• and
• a processor validating the user input, wherein the validating comprises comparing a format of the user input to a predetermined format of the prompt format;
• and
• the display device display, within the web-based graphical user interface, at least another element selected from the group consisting of:
• another at least one question and another at least one script, wherein the at least another element is determined based upon correlating the received user input to the workflow within the decisional matrix and identifying an element occurring within the workflow after the element corresponding to the received user input and advances the workflow, wherein the at least another element is provided sequentially after receipt of the user input responsive to a previously presented at least one element.