Methods and systems for using customer feedback in future scheduling

A system for scheduling tasks to field professionals, the system comprising:

• memory configured to store data associated with previously completed tasks;
• a network interface;
• and
• at least one processor connectable to the network interface, the at least one processor is configured to access the memory and to:
• receive from a user a request for a first on-site service, wherein the first on-site service is associated with a location;
• assign a field professional to perform the first on-site service;
• following completion of the first on-site service, obtain data associated with the first on-site service;
• receive from the user a request for a second service, wherein the second service is associated with the same location;
• retrieve from memory information including the data associated with the first on-site service;
• and
• assign the same field professional to a task of providing the second service based on the retrieved information.

A non-transitory computer-readable storage medium storing instructions that, when executed by at least one processor, cause the at least one processor to perform a method for scheduling tasks to field professionals, the method comprising:

• receiving from a user at least one request for at least one on-site service, wherein the at least one on-site service is associated with a location;
• assigning at least one field professional to at least one task of providing the at least one on-site service at the location;
• following completion of the at least one on-site service, obtaining data associated with the at least one on-site service;
• receiving from the user an additional request for an additional service, wherein the additional service is associated with the same location;
• retrieving from memory information including the data associated with the at least one on-site service;
• and
• assigning a field professional to perform the additional service based on the retrieved information.