Systems and methods for scheduling tasks

A system for scheduling tasks to field professionals, the system comprising:

• a memory configured to store information including details of previously completed tasks;
• a network interface;
• and
• at least one processor connectable to the network interface, the at least one processor is configured to access the memory and to:
• receive a request for an on-site service at a selected location;
• identify a set of attributes associated with the requested on-site service;
• use the stored information and the set of attributes to identify at least one requirement for completing the on-site service in a single visit;
• assign a field professional to a task of providing the on-site service, wherein the assignment satisfies the identified at least one requirement;
• and
• provide, using the network interface, information for directing the field professional to the selected location.

A non-transitory computer-readable storage medium storing instructions that, when executed by at least one processor, cause the at least one processor to perform a method for scheduling first-time technical services, the method comprising:

• storing, in a database, a plurality of records reflecting characteristics associated with completing a set of technical services, wherein information in each record was derived from historical experience of completing each of the technical services;
• receiving a request for a new technical service associated with a location;
• and
• assigning a field professional to perform the new service having determined from information in the database a likelihood that the field professional will complete the new technical service in a single on-site visit at the location.